James "Chris" Covington
Royse City,TX
Summary
Dynamic and motivated professional with a robust work ethic and adaptability, excelling in the automotive industry. Proven ability to master new skills independently while fostering strong interpersonal relationships. Committed to continuous learning and seeking opportunities for career advancement in a challenging environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Rockwall County Veterinary Clinic
Rockwall, TX
01.2025 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information. Following all privacy laws and regulations.
- Scheduled and confirmed appointments, managing a complex calendar for multiple members of the vet care team both internal and external.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed. Both office supplies and Pet food inventory supplies.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintained records of animal feedings, treatments and other updates.
- Walked animals outside to avoid accidents in play areas or bedding.
Shift Manager/Key Holder
Culver's Frozen Custard
Rockwall, TX
06.2015 - 12.2018
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensured that all foods were prepared according to health department regulations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Served meals to customers in a friendly and courteous manner.
- Performed variety of duties related to food service.
- Maintained safe food handling practices to prevent germ spread.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted with inventory management and restocking supplies as needed.
- Assisted with unloading deliveries from suppliers into storage areas.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Rockwall Heath High School
Heath, TX06-2016
Some College (No Degree) - Automotive Technology
Collin County Community College
Plano, TXSkills
- Reception desk management
- Supply management
- Documentation and reporting
- Schedule management
- Verbal and written communication
- Professional demeanor
- Multi-line telephone systems
- File management
- PC proficient
References
References available upon request.
Timeline
Receptionist
Rockwall County Veterinary Clinic
01.2025 - Current
Shift Manager/Key Holder
Culver's Frozen Custard
06.2015 - 12.2018
High School Diploma -
Rockwall Heath High School
Some College (No Degree) - Automotive Technology
Collin County Community College
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