Jamescia Lowery
Charlotte,NC
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. That demonstrates in-depth knowledge of cleaning equipment operations. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
QVC Work From Home
Charlotte , NC
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
House Cleaner
Passion Cleaning and Maid Service
Charlotte, NC
11.2019 - 12.2023
- Cleaned bathrooms including toilets, showers and tubs, mirrors, and sinks.
- Swept, mopped, and vacuumed floors in residential homes.
- Provided quality service that meets or exceeds customer expectations.
- Dusted furniture, shelves, and baseboards.
- Sanitized kitchen surfaces such as countertops, tables, and appliances.
- Emptied trash cans and replaced liners.
- Disinfected all high-touch areas including doorknobs, light switches, counters.
- Restocked linen closet with fresh towels upon request.
- Inspected furniture for damage or stains in between guest stays.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Communicated with customers about requests for additional supplies or cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Emptied wastebaskets and replaced liners.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Swept patios or decks of debris or leaves with a broom or blower.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Transported trash bags to designated outdoor receptacles for disposal.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Polished metal fixtures in kitchen and bathroom areas.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
House Cleaner
The Organic Maids
Charlotte, NC
01.2017 - 07.2021
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Swept patios or decks of debris or leaves with a broom or blower.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Transported trash bags to designated outdoor receptacles for disposal.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Polished metal fixtures in kitchen and bathroom areas.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
House Cleaner
The Cleaning Authority
Charlotte, NC
04.2015 - 12.2017
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Transported trash bags to designated outdoor receptacles for disposal.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Polished metal fixtures in kitchen and bathroom areas.
- Removed lint from carpets using a vacuum cleaner attachment.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Product Knowledge
- Scheduling
- Cleaning and sanitization
- Safe Chemical Handling
- Quality Assurance
- Restocking supplies
- Customer Service
- Household Management
Timeline
Customer Service Representative
QVC Work From Home
01.2021 - Current
House Cleaner
Passion Cleaning and Maid Service
11.2019 - 12.2023
House Cleaner
The Organic Maids
01.2017 - 07.2021
House Cleaner
The Cleaning Authority
04.2015 - 12.2017
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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