Summary
Overview
Work History
Education
Skills
References
Timeline
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James "Connor" Van Vickle

Caryville,TN

Summary

Proactive service advisor known for exceptional customer service, technical proficiency, and a strong passion for cars and watercraft. Experienced in managing service appointments and repairs, aiming to enhance customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Boat transportation & Services

Self Employed
Jacksboro, Tennessee
03.2025 - Current
  • Provided yearly maintenance, repairs, and winterization services for watercraft.
  • Delivered boats and jet skis to residences, storage facilities, and docks.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly. by resolving problems with knowledgeable and friendly service.

Service Advisor & Pro Shop Sales

Premier Watersports
Jacksboro, Tennessee
02.2024 - 03.2025
  • Coordinated tailored service recommendations based on customer needs and preferences to drive service uptake.
  • Scheduled service appointments and managed follow-ups to enhance customer satisfaction.
  • Collaborated with technicians to ensure timely service delivery.
  • Prepared invoices and collected payments to ensure smooth transaction processes.
  • Assisted customers with pro shop products such as wake boards, surf boards, tubes, and other accessories.

Parts Manager & Service Advisor

Norris Lake Boat Center
LaFollette , Tn
02.2021 - 02.2024
  • Managed inventory levels, ordering, and sales for marine parts and accessories.
  • Scheduled service appointments and managed customer follow-ups.
  • Coordinated service recommendations based on customer needs and preferences.
  • Collaborated with technicians to ensure timely service delivery.
  • Prepared invoices for services rendered and collected payments from customers.

Service Advisor

Sunny Marine
Clinton, Tn
03.2016 - 12.2020
  • Delivered exceptional customer service to enhance satisfaction and loyalty among boat owners and enthusiasts.
  • Guided clients in understanding service options and pricing to ensure informed decision-making.
  • Coordinated scheduling of maintenance and repair appointments to optimize workflow and customer convenience.
  • Prepared invoices for services rendered and collected payments from customers.

Education

High School Diploma -

Waukesha South High School
Waukesha, WI
04-2015

Skills

  • Boat maintenance
  • Inventory management
  • Customer relationship management
  • Service scheduling
  • Repair coordination
  • Parts ordering
  • Forklift certified
  • Technical proficiency
  • Relationship building
  • Excellent customer service

References

References available upon request.

Timeline

Boat transportation & Services

Self Employed
03.2025 - Current

Service Advisor & Pro Shop Sales

Premier Watersports
02.2024 - 03.2025

Parts Manager & Service Advisor

Norris Lake Boat Center
02.2021 - 02.2024

Service Advisor

Sunny Marine
03.2016 - 12.2020

High School Diploma -

Waukesha South High School
James "Connor" Van Vickle