James "Connor" Van Vickle
Caryville,TN
Summary
Proactive service advisor known for exceptional customer service, technical proficiency, and a strong passion for cars and watercraft. Experienced in managing service appointments and repairs, aiming to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Boat transportation & Services
Self Employed
Jacksboro, Tennessee
03.2025 - Current
- Provided yearly maintenance, repairs, and winterization services for watercraft.
- Delivered boats and jet skis to residences, storage facilities, and docks.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly. by resolving problems with knowledgeable and friendly service.
Service Advisor & Pro Shop Sales
Premier Watersports
Jacksboro, Tennessee
02.2024 - 03.2025
- Coordinated tailored service recommendations based on customer needs and preferences to drive service uptake.
- Scheduled service appointments and managed follow-ups to enhance customer satisfaction.
- Collaborated with technicians to ensure timely service delivery.
- Prepared invoices and collected payments to ensure smooth transaction processes.
- Assisted customers with pro shop products such as wake boards, surf boards, tubes, and other accessories.
Parts Manager & Service Advisor
Norris Lake Boat Center
LaFollette , Tn
02.2021 - 02.2024
- Managed inventory levels, ordering, and sales for marine parts and accessories.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated service recommendations based on customer needs and preferences.
- Collaborated with technicians to ensure timely service delivery.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Sunny Marine
Clinton, Tn
03.2016 - 12.2020
- Delivered exceptional customer service to enhance satisfaction and loyalty among boat owners and enthusiasts.
- Guided clients in understanding service options and pricing to ensure informed decision-making.
- Coordinated scheduling of maintenance and repair appointments to optimize workflow and customer convenience.
- Prepared invoices for services rendered and collected payments from customers.
Education
High School Diploma -
Waukesha South High School
Waukesha, WI04-2015
Skills
- Boat maintenance
- Inventory management
- Customer relationship management
- Service scheduling
- Repair coordination
- Parts ordering
- Forklift certified
- Technical proficiency
- Relationship building
- Excellent customer service
References
References available upon request.
Timeline
Boat transportation & Services
Self Employed
03.2025 - Current
Service Advisor & Pro Shop Sales
Premier Watersports
02.2024 - 03.2025
Parts Manager & Service Advisor
Norris Lake Boat Center
02.2021 - 02.2024
Service Advisor
Sunny Marine
03.2016 - 12.2020
High School Diploma -
Waukesha South High School