Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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James Crawley

Rahway,NJ

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

Job Site Manager

Wood Vitalize
03.2011 - 03.2023
  • Maintained records and logs of work performed and materials and equipment used
  • Interviewed, hired, and trained new workers
  • Complied with safe operating practices and assessed operational procedures against best practices
  • Oversaw all daily office operations and equipment maintenance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assumed responsibility for personnel deployed to work site.
  • Resolved issues between employees and customers using company policies.
  • Monitored, coached, and supervised team of 14 employees

Assistant Manager

Lenscrafters
05.2010 - 11.2020
  • Defined clear targets and objectives and communicated to other team members
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Manager

Toys"R"Us
08.2006 - 09.2008
  • Defined clear targets and objectives and communicated to other team members
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Assistant Manager

Party City
02.2004 - 09.2006
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Cardinal Spellman
Bronx, NY

Skills

  • Retail Operations Management
  • Orientating and Training
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Reviewing Performance
  • Staff Management
  • Customer Relationship Management
  • Job Site Management
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Job Site Manager

Wood Vitalize
03.2011 - 03.2023

Assistant Manager

Lenscrafters
05.2010 - 11.2020

Assistant Manager

Toys"R"Us
08.2006 - 09.2008

Assistant Manager

Party City
02.2004 - 09.2006

High School Diploma -

Cardinal Spellman

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James Crawley