James Cree Perample
Ann Arbor,MI
Summary
Service industry professional with extensive experience and knowledge regarding sales and customer service. Works well under pressure both as an individual as well as part of a team. Learns quickly and takes instruction well, but is not afraid of leadership roles. Possesses excellent communication skills and excels at building rapport with customers. Looking to expand skillset in a new professional environment.
Overview
5
5
years of professional experience
Work History
Bartender
Conor O'Neill's
09.2022 - Current
- Kept the bar clean and presentable as well as fully stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Skilled at working independently and collaboratively in a team environment.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server/Bartender
BD's Mongolian Grill
05.2019 - 05.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Computer Science/Sports Management
Loyola University of Chicago
Chicago, ILHigh School Diploma -
Community High School
Ann Arbor05.2020
Skills
- Punctuality and reliability
- Working under pressure
- Engaging customers
- Team player attitude
- Sales development
- Quality assurance
- Strong multitasking
- Salesmanship
- Telephone etiquette
- Outgoing personality
Timeline
Bartender
Conor O'Neill's
09.2022 - Current
Server/Bartender
BD's Mongolian Grill
05.2019 - 05.2022
No Degree - Computer Science/Sports Management
Loyola University of Chicago
High School Diploma -
Community High School
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