James Cyrus

Work History

Robert Half

03.2022 - Current

Contracted out through Robert Half to provide technical support to various clients such as Clif Bar, LPL Financial, Dine Brands, Baymark Healthcare, Atlantic Aviation, and more.
Experience navigating unique Service Level Agreements outlining scope of service that will be provided to each particular client.
Provided customer support and technical support to approximately 50 customers daily.
Assisted with updating technical support best practices for use by team.
Provided on-call support for critical issues.
Compiled and accurately entered data for each customer encounter to record in system.
Used ticketing systems to manage and process support actions and requests.
Installed and updated hardware, software and applications on Mac and PC devices.
Managed high levels of call flow and responded to technical support needs.
Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Configured hardware and granted system permissions to new employees.
Documented support interactions for future reference.

Protective Force International

07.2019 - 03.2020

Monitored and relayed any and all unusual activity perceived within boundaries of property being secured
Conducted hourly patrols as well as dispatch reports which needed to be submitted in legible and grammatically correct fashion
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Investigated suspicious activities and persons to maintain security of premises.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Maintained site security for 4 locations spreading over 30 acres

Signal 88 Security

05.2019 - 07.2019

Patrolled store departments to check for suspicious activities.
Maintained secure environment by regularly checking store premises and inspecting security equipment.
Controlled reduction of loss inventory by protecting company assets.
Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
Reported hazardous or unsafe conditions to management to reduce risk of injury.
Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
Implemented loss prevention strategies and programs to minimize shrinkage.
Led physical security and safety culture through training and by promoting safe and secure standards.
Prevented over $3,000 of theft

United States Marine Corps

07.2015 - 06.2018

Provided desktop support and system administration as well as physical site security to Marines
Maintained over 200 pieces of electronic hardware
Managed software across multiple operating systems
Responsible for working in efficient manner and providing top-tier quality of work while managing time wisely to ensure mission success
Experience in networking and understanding flow of data as well as how that interacts with users
Provided support for strategic plotting and navigation for warfare areas.
Memorized Information Security policies and led training for personnel.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Upheld code of conduct and maintained professionalism in stressful situations.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.