JAMES D Demangate
Sales and Service
Nampa,United States
Summary
With strong negotiation skills, excellent analytical ability and extensive experience in customer service and sales on the sales floor and by remote, I have the confidence, experience and skillset necessary to operate independently and/or manage personnel in both an in person and remote environment. A top 10 agent nationwide in my current position, I have both the verifiable skillset required to open, negotiate and finalize sales and the ability to troubleshoot and service accounts after sale.
Having managed a brick and mortar pet shop alongside my wife, I have both hands on sales floor experience and experience in business to business operations. Strong familiarity and experience with telecom/network engineering and IT industry standards. Strong familiarity with shipping and receiving standards. Experience in setup/take down for events including but not limited to trade shows, children's events and various other community/private events.
Overview
16
16
years of professional experience
4
4
Sales and Support Experience
Work History
Sales Representative
Victra
Nampa, ID
08.2022 - Current
- Top Ten Agent Nationwide
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Ability to field calls both inbound and outbound: minimum 50 to 100 calls per day.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Assistant Store Manager/IT Administration
The Montecito Pet Shop
Santa Barbara, CA
06.2017 - 01.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Systems administration, digital marketing/e-commerce, design and deployment of website and e-commerce services/contract negotiation.
- Inventory management and Auditing
- IT/Security Implementation and Administration
- Design/administration of website and e-commerce services
- Installation of security systems, research and negotiation/implementation of full POS systems overhaul including manual (in house) creation of inventory databases totaling over 15,000 SKUs and administration of shipping/receiving both on site and/or by remote.
- Implementation of digital marketing strategies and cloud based internal employee structuring. Developed training manuals and exercises accordingly.
- Implemented new cloud based "on demand" options for customers to communicate instantly, notably increasing customer satisfaction, quickening closure of complaint/service tickets and "capturing" potentially public complaints (IE Yelp etc) via introduction of internal complaint system on customer receipts and cloud based "immediate satisfaction" solutions; easily manageable by remote via app.
Apiarist
San Marcos Honey Farms
Santa Barbara, CA
01.2018 - 03.2022
- Maintained current knowledge of specimens under care as well as husbandry requirements.
- Applied knowledge of water chemistry and life support to identify and troubleshoot problems.
- Monitored bees for signs of disease, illness or injury and communicated concerns to owners.
- Process approximately 15-20k pounds of honey per season produced by over 500 hives
- Light systems/web administration and marketing duties during off season.
- Commonly work unsupervised. Accustomed to ownership of ones own schedule and responsibilities. Comfortable with planning and executing plans independently and reliably.
- Hold active roles and responsibilities throughout the entire process of manufacture, from harvest and extraction to shelving and customer service.
Customer Service Representative/Inventory Clerk
CVS Caremark
Santa Barbara, CA
02.2009 - 08.2017
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Overnights for multiple years full time
- Travel between districts executing planogram implementation and marketing resets.
- Light money handling and occasional supervisory roles as needed.
- Knack for conflict resolution and handling of potentially frustrating situations.
Education
Associate of Science - Computer Science, Network Engineering
Santa Barbara City College
Santa Barbara, CaliforniaSkills
- 77 wpm typing speed
- Lead Prospecting
- Account servicing
- Strong Familiarity with IT/Telecom standards and implementation/installation
- Proven ability to open, negotiate and close sales
- Extensive experience with conflict resolution and customer retention
- Complex Problem-Solving Skills
- Strong time-management skills-self supervising
- Strong familiarity with call center/remote operations environments
- Microsoft Teams/Office, Five9, CRM
- Treatment Documentation
- Proven Problem solving skills
- Skilled Researcher
- Familiarity with shipping and receiving standards
- Familiarity with both customer service and business to business oriented operations, sales, support, and negotiation
- Strong familiarity with e-commerce and business to business including but not limited to web design and POS system implementation
- Experience traveling and doing business at trade shows nation wide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Sales Representative
Victra
08.2022 - Current
Apiarist
San Marcos Honey Farms
01.2018 - 03.2022
Assistant Store Manager/IT Administration
The Montecito Pet Shop
06.2017 - 01.2020
Customer Service Representative/Inventory Clerk
CVS Caremark
02.2009 - 08.2017
Associate of Science - Computer Science, Network Engineering
Santa Barbara City College
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