James D Lee
Atlanta,GA
Summary
Results-oriented dependable professional. Proven ability to identify, process & analyze to problem solve; ultimately increasing client and patient satisfaction to achieve customer service goals set by management and myself.
Overview
6
6
years of professional experience
Work History
Lab Specimen Technician
Unified Women's Healthcare
10.2023 - 01.2026
- Receive and process specimens consistent with specimen requirements for testing.
- Collaborated with healthcare professionals to resolve discrepancies in test results.
- Implement process improvements to enhance efficiency in specimen management.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients and patients.
- Organize, sanitize, and monitor lab supplies for appropriate inventory levels as directed by leadership.
- Comply with all lab procedures, processes, and methodologies.
- Comply with chemical hygiene and/ or laboratory safety procedures.
- Conducted regular audits of processes to maintain accuracy and adherence to regulations with CAP
- Maintain compliance with safety and quality assurance standards.
- Trained junior technicians on laboratory procedures and safety protocols.
Claims Processor
Asurion
04.2024 - 10.2024
- Processed claims accurately and efficiently, ensuring compliance with company policies and standards regarding customer devices
- Reviewed claim documentation to verify completeness and accuracy prior to processing.
- Coordinated with various departments to resolve discrepancies and streamline claims workflow.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and verified claim submissions for completeness and validity.
- Facilitated resolution of customer claims and recommended specialized coverage plans to consolidate protection for various home devices.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Customer Care Representative
Boston Scientific
09.2023 - 04.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Collaborated with cross-functional teams to streamline workflows and improve service delivery.
- Trained new staff on customer support protocols, ensuring consistency in service quality.
- Implemented feedback mechanisms to gather insights and drive service improvements.
- Maintain documentation in accordance with quality and financial audit requirements
Customer Service Expert
Global Custom Commerce/ Blinds.com
08.2021 - 09.2023
- Monitored and communicated special order status to enhance customer satisfaction and account experience.
- Coordinated interactions with vendors and manufacturers to streamline order processing and enhance customer satisfaction regarding product availability.
- Managed customer interactions through email and chat platforms to streamline communication processes.
- Managed remake submissions and utilized analytical skills to ensure customers received effective resolutions for mis-measured products and other challenges.
Customer Experience Professional
Lowe’s Corporate Center
09.2020 - 08.2021
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Reconciling various concerns regarding manufacturing issues, delivery conflicts, arranging deliveries, etc.
- Coordinated projects with various departments.
- Analyzed customer interactions to identify trends and recommend process improvements for service efficiency.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Customer Claims Representative II
Anthem Inc
02.2020 - 07.2020
- Guided members through claims and benefits coordination to enhance understanding.
- Facilitated effective member communication by handling all inbound and outbound emails and calls.
- Administered detailed oversight of member account activities, ensuring accuracy and efficiency.
- Investigated and rectified billing concerns while responding to supply inquiries to ensure seamless operations.
- Monitored and evaluated claims and physician services to ensure compliance and efficiency.
- Provided real-time support to members through live chat, focusing on claims status inquiries and pre-authorization processes.
- Acquired in-depth understanding of products to facilitate personalized recommendations for diverse customer preferences.
Education
Bachelor of Arts - Interior Design
The Art Institute of Houston
TX12-2023
Skills
- Professional phone communication
- Analytical problem-solving
- Research and Resolution
- Organization and Attention to Detail
- Proficient in managing multiple tasks
- Microsoft Office
- Reagent preparation
- Specimen preparation
- Molecular diagnostics
- Biohazard disposal
- Laboratory safety
- Microbiology procedures
Timeline
Claims Processor
Asurion
04.2024 - 10.2024
Lab Specimen Technician
Unified Women's Healthcare
10.2023 - 01.2026
Customer Care Representative
Boston Scientific
09.2023 - 04.2024
Customer Service Expert
Global Custom Commerce/ Blinds.com
08.2021 - 09.2023
Customer Experience Professional
Lowe’s Corporate Center
09.2020 - 08.2021
Customer Claims Representative II
Anthem Inc
02.2020 - 07.2020
Bachelor of Arts - Interior Design
The Art Institute of Houston