James D. Richardson
Sacramento,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Equipment & Software Technician / Equipment & Software Sales
Grimco (TubeliteDenco)
2014.05 - 2023.10
- As the Southern California Technician for the company, I installed large-format printing equipment and software, connected the equipment to clients' existing networks and installed and trained how to use it.
- Diagnosed and troubleshot hardware, software and network issues.
- Supported end-users by troubleshooting complex technical problems and offering tailored solutions.
- Fostered productive relationships with key stakeholders such as vendors, service providers, and internal teams through clear communication channels.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Assistant Manager
Aahs Graphics & Signs
2012.06 - 2013.07
- As the Assistant Manager, I worked directly with the owner, managing the daily operation and workflow of the company.
- My duties were but were not limited to, managing the front office staff, graphic artists, and the shop manager, including the production department
- I handled and delegated incoming orders via phone/email from inception to delivery, handling pricing, production schedules, and installation schedules, and obtaining proper City permits for all outside signage.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Owner/Operator
Prime Reprographics
2010.11 - 2012.05
- As the owner/operator of Prime Reprographics, I provided large-format printing services to the Construction Industry
- I also offered cut vinyl services such as car vinyl, storefront window graphics, and banners
- I specialized in Print-On-Demand, printing business cards, flyers, banners, posters, etc
- Increased customer satisfaction by providing high-quality services and timely communication.
Branch Manager
A & I Reprographics
2008.07 - 2010.10
- As a hands-on Branch Manager of A&I Reprographics, I was directly involved with training and working with all aspects of the digital equipment, including Various HP5000 Color Printers, Canon and Océ small format printers, Océ large format black and white printers, and various binding equipment and managed a staff of 6 full-time employees
- Responsible for driving successful branch sales targets and developing productive branch associates through mentoring and coaching
- Managed the daily printing process in the branch; oversaw sales production, sales activities, and customer satisfaction
- Directly responsible for hiring, training, general administration, employee development, and continually supporting and motivating the staff
- Provided day-to-day guidance and oversight of staff; actively worked to promote and recognize performance and made process improvements as necessary.
Branch Manager
BPXpress Reprographics
2002.02 - 2008.12
- As the branch manager of BPXpress Reprographics, I managed a staff of 11 full-time employees. Our customers included general contractors, architects, engineers, school districts, cities, etc
- We were responsible for, and I was directly involved in, distributing and storing plans and specifications for commercial, public, and private entities.
- This involved using various digital technologies such as large and small format scanners, printers, and other digital peripherals
- Responsible for hiring staff and directing the training of all staff in internal policies/procedures and the operation and maintenance of types of equipment
- Researched new printing and graphics systems and production techniques to develop and make available new services to Reprographics customers; evaluated and recommended new equipment.
Desktop Publishing Manager/Production Artist
Copy Central
1997.11 - 2002.02
- As the Desktop Publishing Manager, I managed three full-time graphic designers
- We offered in-house large-format color printing using HP Printers, Graphtec Cutters and mounting and laminating services
- I produced a full-color, full-spread weekly Classified Ad Magazine for the auto industry using QuarkXPress, Adobe Illustrator, Adobe Photoshop, and other programs
- Maintained a cross-platform network of 10 computer systems
- Performed Layout and Design functions as needed
- Awarded Department of the Year for three years out of 40 stores.
Education
Associate Degree / Graphic Design -
Silicon Valley College
Fremont, CA06.1997
Skills
- Hardware and Software Repair
- Customer service expert
- User Training
- Technical Documentation
- Software Upgrades
- Mac systems
- Troubleshooting Network Issues
- Employee Computer Support
- Application installations
- Hardware Installation
- Equipment Repair
- Technical Troubleshooting
Timeline
Equipment & Software Technician / Equipment & Software Sales
Grimco (TubeliteDenco)
2014.05 - 2023.10
Assistant Manager
Aahs Graphics & Signs
2012.06 - 2013.07
Owner/Operator
Prime Reprographics
2010.11 - 2012.05
Branch Manager
A & I Reprographics
2008.07 - 2010.10
Branch Manager
BPXpress Reprographics
2002.02 - 2008.12
Desktop Publishing Manager/Production Artist
Copy Central
1997.11 - 2002.02
Associate Degree / Graphic Design -
Silicon Valley College
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