James (Dan) Bailes
Newberg
Summary
Dynamic Lead Technician with a proven track record at SmartCare Equipment Solutions, excelling in mechanical troubleshooting and project management. Recognized for enhancing productivity and fostering team collaboration, I deliver exceptional service and maintain safety compliance, ensuring high customer satisfaction through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Technician
SmartCare Equipment Solutions
11.2019 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Lead Technician/Lead Installer
General Parts
06.2015 - 11.2019
- Responsible for running daily service calls as well as misc duties associated with company operation.
- Supervision of 3 plus technicians on a regular basis.
- Managing install schedule with Dispatch Supervisor/Install Coordinator.
- Experienced with working on multiple manufacturer's equipment including Rational, Cleveland, Alto Shamm, Garland, Frymaster, Henny Penny, Blodgett, BKI as well as many other manufacturers.
- Experienced with large equipment installation and managing a crew of multiple technicians.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Service Support Technician
Auto-Chlor System of Oregon
03.2009 - 05.2015
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responsible for most aspects of warehouse management and inventory organization, shipping and receiving of hazardous materials and commercial dish machines.
- Re-conditioning of various makes and models of commercial dish machines including electrical, plumbing, chemical dispensing systems, fabrication and custom modifications of machine components.
- Also responsible for emergency service and technical support over the phone and in the field with customers.
Education
High School Diploma -
Newberg High School
Newberg, OR06-2004
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Schematics interpretation
- Mechanical troubleshooting
- Mechanical aptitude
- Attention to detail
- Works Well Under Pressure
- Project management
- Installation and repair
Certification
- Oregon Driver's License
- EPA Section 608 Technician Certification - Environmental Protection Agency.
- Previously Factory Certified for: Rational, Alto Shaam, Blodgett, Frymaster, Henny Penny, Merrychef, Garland and many others.
- HC refrigerants
- CFESA Master Certified- Electrical, Gas, Steam and Refrigeration
Timeline
Lead Technician
SmartCare Equipment Solutions
11.2019 - Current
Lead Technician/Lead Installer
General Parts
06.2015 - 11.2019
Service Support Technician
Auto-Chlor System of Oregon
03.2009 - 05.2015
High School Diploma -
Newberg High School
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