James David Crotts
Clemmons,NC
Summary
Driven, loyal, and personable sales professional with an astute business acumen and account management background. Analytical thinker, highly motivated, and skilled at creating new relationships and maintaining strong customer relations with over 20 years of experience, seeking a sales or account management role with an accomplished sales organization.
Overview
21
21
years of professional experience
Work History
Antiquarian Book Trader
Jim Crotts Rare Books, LLC
05.2022 - Current
- Founded company to locate and ultimately preserve historical books, documents, maps and photographs, with an emphasis on Southern Americana.
- Responsible for all business infrastructure and operations including customer inquiries, inventory acquisition, cataloging, order processing, packing, & shipping.
- Designed and developed independent E-commerce website.
Commercial Sales Manager
Springs Window Fashions
07.2012 - 05.2022
- Spearheaded all aspects of the customer relationships for over 100 accounts in a diverse multi-state territory with emphasis on personal accountability for sales, marketing, customer service, training, and logistics to achieve a strategic plan of objectives for the territory
- Developed personalized KPI sales growth plans for each account that resulted in consistent annual year-over-year territory revenue growth between 2012 and 2022.
- Presented continuing education courses on Sun Control Daylighting Solutions to over 180 architectural and interior design firms across the Southeastern U.S.
- Advised the Architectural community on the design and implementation of shading systems at the Architectural Specification Level.
- Utilized internal CRM software on a daily basis to identify key customer insights which lead data-driven decisions that achieved KPI sales and revenue goals.
Lowe's National Account Manager
Springs Window Fashions
05.2008 - 07.2012
- Established strategic plan of objectives for the Lowe's National Account on two separate product lines.
- Expanded the Graber Shutter Program nationwide to more than 1,700 Lowe's stores, which led to sales annual growth of over 100%.
- Initiated the development and launch of the Graber Shop-At-Home Program in test markets across the U.S.
- Created and presented 10 successful line review presentations to Lowe's Merchandising Executives that resulted in new product placements.
- Conducted regular nationwide in-store visits with customers and store personnel to train and discuss new products, while uncovering new in-store opportunities for sales growth.
Lowe's National Account Manager
Bemis Manufacturing Company
03.2006 - 04.2008
- Developed and implemented new sales strategies through effective execution of new product placement and in-store promotional materials.
- Created and presented 2 successful line review presentations to Lowe's Merchandising Executives that resulted in new product placements.
- Established, implemented, and rolled-out interactive online demos for two new product launches.
Lowe's Logistics & Merchandising Analyst
Bemis Manufacturing Company
06.2004 - 03.2006
- Advised Lowe's Merchandising and Logistics Executives on a daily basis with regards to all aspects of product supply chain, including forecasting, replenishment, and logistics.
- Fostered strong working relationships with third-party service group representatives.
- Discovered opportunities for logistical efficiencies and forecasting improvements.
- Created weekly top store strategies, counter-stock reviews, and sales analysis by region.
- Developed analysis for two major line review presentations and provided in-depth logistical support for store resets.
Inventory Specialist
Lowe's
04.2002 - 06.2004
- Responsible for nationwide order placement and service levels for $20+ million of inventory in adhesives and wall repair products
- Utilized company inventory management systems to achieve targeted inventory objectives
- Engaged with vendor and merchandising teams in numerous phases of product resets and line reviews
Education
MBA - Corporate Finance and Marketing
University of Stirling
Stirling, Scotland08.2001
Bachelor of Arts - Chemistry
Elon University
Elon05.2000
Skills
- Strong Communication and Interpersonal Skills
- Effective Written and Verbal Communication
- Customer Relationship Management
- Community Involvement
- Innovative Problem Solver
- Organized Multi-Tasker
- Driven and Accountable for Results
- Adaptable to Changing Environments
- Loyal Team Player
- Self-Motivated
Accomplishments
- Construction Specifications Institute (CSI) Member
- LEED Green Associate
- Springs Window Fashions Commercial Salesman Gold Award Winner (2015 and 2016)
Timeline
Antiquarian Book Trader
Jim Crotts Rare Books, LLC
05.2022 - Current
Commercial Sales Manager
Springs Window Fashions
07.2012 - 05.2022
Lowe's National Account Manager
Springs Window Fashions
05.2008 - 07.2012
Lowe's National Account Manager
Bemis Manufacturing Company
03.2006 - 04.2008
Lowe's Logistics & Merchandising Analyst
Bemis Manufacturing Company
06.2004 - 03.2006
Inventory Specialist
Lowe's
04.2002 - 06.2004
MBA - Corporate Finance and Marketing
University of Stirling
Bachelor of Arts - Chemistry
Elon University
Activities / Community Involvement
- Clemmons Rotary Club: Treasurer, Board of Directors
- Clemmons Historical Society: President
- Genealogical Society of Davidson County: Publications Chair, Board of Directors
- NC Fusion Youth Soccer Coach
- Clemmons Elementary School: PTA Volunteer
- Clemmons Elementary School: S.O.A.R. Underprivileged Youth Mentoring Program Volunteer
- Friends of the Clemmons Branch Library: Board Member
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