James Duffy
Palm Coast,FL
Summary
Hardworking, family man with a wealth of experience in retail and customer care. There's no customer service challenge that I can't tackle! Looking for the right company to serve long-term, ready to make full use of my skills. High-energy manager with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver.
Overview
16
16
years of professional experience
Work History
Supervising Associate
BestBet Card Room
12.2023 - Current
- Managed efficient money management and transfer operations. Presently, on a no variance streak that has surpassed any other member in management.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Monitored customers for signs of security concerns and escalated issues as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by ensuring that every employee became cross trained in all games offered.
- Boosted internal score of room through my performance evaluations, affording our location special opportunities and promotions within our corporate structure.
- Went from a new baseline associate to a supervisor in only 6 months due to my dedication to exceeding expectations and consistently working to learn more and do more.
Stay-at-home Dad
Honored to Care for My Newborns
02.2020 - 12.2023
- Manage family in a productive manner while maintaining quality time
- Able to set priorities, be flexible and resolve conflict
- Required to multi-task efficiently and effectively on the daily as well as plan ahead
- Handled all finances and business transactions, while providing a safe and healthy family environment
- Assumed all caregiver duties including entertainment, education, and managing household expenses
- Always maintained a clean and sanitized home.
Shift Supervisor
Panera bread
02.2018 - 02.2020
- Became certified & cross trained in every position
- [Line cook, barista, FOH, BOH, Catering Assist., Cashier, & Baker] Completed shift supervisor training program and comfortably managed closing and opening team while performing necessary shift duties
- Followed all internal procedures and policies while ensuring to remain up to date with latest corporate objectives & trainings
- Excellent money management skills including cashier till & safe maintenance.
Yacht Detailer
Atlantica Marine Services
11.2017 - 01.2018
- Clean and maintain interior and exterior of yachts
- Explain different techniques and chemicals used on yachts
- Communicate with customers about required maintenance
Head Chef
Sam's Eatery
11.2015 - 07.2017
- Maintains a clean, organized and stocked environment
- Performs all POS duties including opening and closing procedures and generates daily reports for store manager
- Establishes effective and positive communication amongst all team members
- Assists store manager in maintaining schedules for team members based on store volume
- Ensures all cash handling procedures are upheld
- Is accountable for store funds while running a shift.
Lot Manager
Cruise Auto Sales
11.2013 - 07.2017
- Managed all incoming shipments and orders
- Maintained all supplies through appropriate ordering
- Instructed employees on daily goals and ensured each are met in a timely fashion
- Assisted clients with any questions and self-generated sales
- Gained extensive experience in driving motor vehicles of every type.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front End Manager
Kroger
11.2008 - 11.2013
- Maintained positive customer relations
- Became certified in all store sections (cashier, bagger, supervisor, etc.) Handled money and maintained proper procedures regarding all aspects of Kroger's policy as directed by corporate.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping, and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Managed shelf inventory and customer-focused loss prevention strategies.
Education
Dental Assistant Certification -
Dental Career Institutes
12.2014
Personal Trainer Certification -
Kennesaw State University
05.2012
High School Diploma -
Woodstock High School
05.2011
Skills
- Data Entry
- Management Support
- Preparing reports
- Cash Handling
- Cross-Functional Teamwork
- Loss Prevention
- New Hire Training
- Financial Acumen
- POS System Operation
- Issue Resolution
- Complex Problem-Solving
- Shipment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervising Associate
BestBet Card Room
12.2023 - Current
Stay-at-home Dad
Honored to Care for My Newborns
02.2020 - 12.2023
Shift Supervisor
Panera bread
02.2018 - 02.2020
Yacht Detailer
Atlantica Marine Services
11.2017 - 01.2018
Head Chef
Sam's Eatery
11.2015 - 07.2017
Lot Manager
Cruise Auto Sales
11.2013 - 07.2017
Front End Manager
Kroger
11.2008 - 11.2013
Dental Assistant Certification -
Dental Career Institutes
Personal Trainer Certification -
Kennesaw State University
High School Diploma -
Woodstock High School
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