Hi, I’m
Jamese Cook
Birmingham,AL
Summary
Professional with a background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
years of professional experience
Work History
Internal Medicine Aliates
MEDICAL ASSISTANT
02.2019 - 03.2023
Job overview
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Sanitized, restocked, and organized exam rooms and medical equipment.
Foundever (Sitel) - Seasonal (Tax Season)
Customer Service Representative
04.2025 - 04.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
The Children's Place -Daycare
TEACHERS AIDE
05.2016 - 02.2019
Job overview
- Assisted teachers in preparing materials for instruction and classroom activities
- Provided support to students by monitoring their progress, answering questions, and helping with assignments
- Supervised student activities during recess, lunchtime, and other breaks
- Organized classrooms and maintained supplies inventory
- Supported student physical, mental, and social development using classroom games and activities.
Hallmark
RETAIL MERCHANDISE
12.2015 - 05.2016
Job overview
- Organized product displays in accordance with corporate guidelines
- Collaborated with store management to ensure effective implementation of promotional activities
- Inspected stores regularly for proper stocking and display of products
- Coordinated with suppliers to ensure timely delivery of merchandise orders
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Grand Canyon UniversityPhoenix, AZ
Master of Science from Health Care Administration
05.2020
Grand Canyon UniversityPhoenix, AZ
BACHELOR OF SCIENCE from HEALTH CARE ADMINISTRATION
05.2016
United Education InstituteMorrow, GA
MEDICAL ASSISTANT
05.2010
Skills
- Healthcare Office Management
- Problem Resolution
- Effective leader
- Conflict Resolution
- Reliable team player
- Professionalism
- Performance Management
- Cross-functional team leadership
- Team building
- Problem-solving aptitude
- Customer service
Languages
English
Full Professional
Timeline
Customer Service Representative
Foundever (Sitel) - Seasonal (Tax Season)
04.2025 - 04.2025
MEDICAL ASSISTANT
Internal Medicine Aliates
02.2019 - 03.2023
TEACHERS AIDE
The Children's Place -Daycare
05.2016 - 02.2019
RETAIL MERCHANDISE
Hallmark
12.2015 - 05.2016
Grand Canyon University
BACHELOR OF SCIENCE from HEALTH CARE ADMINISTRATION
United Education Institute
MEDICAL ASSISTANT
Grand Canyon University
Master of Science from Health Care Administration
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