James Hicks
McMinnville,TN
Summary
Highly accomplished leader eager to contribute 15+ years of professional experience in Team Management, Staff Development, and Maintenance Operations toward maximizing a top employer’s success. Influential initiative-taker who quickly rectifies on-site challenges by streamlining staff operations, eliminating safety-related risks, and adapting to evolving scenarios. Strong analytical skills instrumental for diagnosing and addressing the maintenance and repair needs of equipment, tools, and replacement parts. Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve on-time, on-budget, and high-quality performance goals. Dynamic communication and interpersonal relation skills with a continual commitment to motivating, directing, and managing up to two hundred employees and support staff. Achieved numerous accomplishments throughout career.
Overview
38
38
years of professional experience
4
4
years of post-secondary education
Work History
DIRECTOR OF MAINTENANCE AIRLINE DIVISON
CONTOUR AIRLINES
09.2024 - 03.2025
- Representative for Contour Airlines under FAR 119.69
- Ensured Contour Airlines provided safe and on-time aircraft for daily operations
- Updated and expanded Contour Airlines GMM to meet the increased airline growth and changes
- Prepared reports to include Root Cause Analysis and Interacted with the FAA on Compliance Actions and Voluntary Disclosures.
- Managed Contour Airlines maintenance control department
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Wrote policies and procedures including a Minium Equipment List (MEL) tracking policy for compliance
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Reviewed and approved vendor invoices
- Negotiated contracts with third party maintenance providers to meet operational readiness requirements at stations not staffed by Contour Airlines staff
DIRECTOR OF OPERATIONS
AEROCHECK MRO
11.2023 - 09.2024
- Develop and maintain relationships with relevant industry stakeholders and regulatory agencies
- Monitor and analyze cost and profit metrics to identify areas for improvement
- Develop and implement operational policies, procedures, and strategies to optimize efficiency and productivity in the facility
- Oversee the day-to-day operations of the facility, ensuring safety compliance and regulatory compliance
- Conducting weekly performance evaluation meetings with ownership to communicate project metrics
- Invoicing and billing for completed jobs
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
DIRECTOR OF MAINTENANCE
AEROCHECK MRO
01.2022 - 11.2023
- Oversight and management of all aspects of aircraft maintenance projects
- Oversight and management of forty technicians
- Responsible for oversight of aircraft maintenance projects totaling over $8 million
- Oversight of all parameters of the project, ensuring adherence to schedules and deadlines
- Ensuring compliance with regulatory requirements and industry standards
- Developing and implementing maintenance policies, procedures, and programs
- Manage and coordinate maintenance staff, including hiring, training, and performance evaluations
- Monitor and analyze maintenance performance metrics to identify areas for improvement
- Implement and maintain a comprehensive safety program for maintenance operations
- Accountable for aircraft return to service in accordance with AeroCheckMRO’s Quality Control Manual and Repair Station Manual
BASE MANAGER
EXPRESSJET AIRLINES
01.2017 - 12.2021
- Responsible for inspections and needed repairs on ERJ145 aircraft during heavy maintenance visits
- Streamlined and expedited daily activities through the direct oversight of reporting, forecasting, analysis, and goal planning operations
- Prioritize daily workflow of the parts department to maximize the overall productivity of maintenance and repair operations at various locations
- Consistently ensure operations comply with safety regulations using the Company Safety Management System
- Effectively manage, motivate, and coach a 165-member team of union employees consisting of aircraft mechanics and other employees in ground support, shops, avionics, sheet metal, and tool room departments
- Skillfully develop and implement improvement programs aimed at optimizing the quality of maintenance checks
- Positively represent the company while participating in collective bargaining and the settlement of grievances with the local union
- Redesign and enforce procedures and policies for improving operations and reducing human errors
LINE MAINTENANCE MANAGER
EXPRESSJET AIRLINES
01.2015 - 01.2017
- Controlled ordering and inventory to maintain optimal stock levels of tools, equipment, and replacement parts required for daily team demands
- Strategically coordinated, planned, and managed maintenance and repair schedules for aircraft engines, airframe, electrical, avionics, hydraulic, and fuel systems
- Delegated daily repair tasks and assignments to team members based on job requirements and demands
- Cultivated a safety-focused environment conducive to the discipline, motivation, and performance of employees
- Played a vital role in ensuring the seamless operations of the Maintenance Operations department
LINE MAINTENANCE SUPERVISOR
EXPRESSJET AIRLINES
01.2006 - 01.2015
- Offering the necessary resources and training for maintenance leads to success
- Maintained accurate and updated records of employee work hours and overtime throughout maintenance
- Produced in-depth reports that highlighted accidents, incidents, equipment damage, or personnel injuries
- Conducted thorough inspections of aircraft maintenance to evaluate the quality of work performed
LEAD AIRCRAFT TECHNICIAN
EXPRESSJET AIRLINES
01.1990 - 01.2006
- Proficiently analyzed pilot descriptions and performed diagnostic testing to determine root causes of failures
- Provided valuable guidance and training to technicians in one-on-one and group environments
- Guaranteed overall maintenance adhered to applicable standards and regulations
AIRCRAFT TECHNICIAN
EXPRESSJET AIRLINES
01.1987 - 01.1990
- Leveraged effective skills and techniques to perform scheduled and non-scheduled maintenance tasks in accordance with regulatory procedures
- Proactively identified, diagnosed, and addressed issues with aircraft systems
Education
Airframe & Power Plant Certification -
Texas Aero Tech
SMS Fundamentals, Hazards Waste Training, Defending Our Systems (Related to IT Threats)
ExpressJet Airlines
Gen/Fam courses, CRJ-200, CRJ-700, EMB-120, EMB-145, ATR-72, Powerplants CF-34, PWC-118, PT-6
Manufacturers Training
High School Diploma -
Fort Davis High School
Fort Davis, TX 08.1981 - 05.1985
Skills
Relationship building
Decision-making
People management
Operations management
Team management
Creativity and innovation
Employee development
Organizational development
Issues resolution
Certification
- Tennessee Driver's License
- Faa A&P Certificate
Timeline
DIRECTOR OF MAINTENANCE AIRLINE DIVISON
CONTOUR AIRLINES
09.2024 - 03.2025
DIRECTOR OF OPERATIONS
AEROCHECK MRO
11.2023 - 09.2024
DIRECTOR OF MAINTENANCE
AEROCHECK MRO
01.2022 - 11.2023
BASE MANAGER
EXPRESSJET AIRLINES
01.2017 - 12.2021
LINE MAINTENANCE MANAGER
EXPRESSJET AIRLINES
01.2015 - 01.2017
LINE MAINTENANCE SUPERVISOR
EXPRESSJET AIRLINES
01.2006 - 01.2015
LEAD AIRCRAFT TECHNICIAN
EXPRESSJET AIRLINES
01.1990 - 01.2006
AIRCRAFT TECHNICIAN
EXPRESSJET AIRLINES
01.1987 - 01.1990
High School Diploma -
Fort Davis High School
08.1981 - 05.1985
SMS Fundamentals, Hazards Waste Training, Defending Our Systems (Related to IT Threats)
ExpressJet Airlines
Gen/Fam courses, CRJ-200, CRJ-700, EMB-120, EMB-145, ATR-72, Powerplants CF-34, PWC-118, PT-6
Manufacturers Training
Airframe & Power Plant Certification -
Texas Aero Tech
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