Jamese Leon
Minneapolis
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Shift Leader
Caribou Coffee
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Assistant Manager
PLANET FITNESS
04.2022 - 08.2023
- Greet members, prospective members and guests
- Handle all front desk related activities
- Answer phones in friendly manner and assist callers
- Check members into the system
- New member sign up
- Take prospective members on tours
- Update members accounts
- Respond to question and concerns in a timely fashion
- Maintain the cleanliness of the club
- Assist in member service oversight
- Provide backup support to club manager
- Assist in managing marketing efforts
- Training staff on all current marketing promotions
- Ordering supplies, keeping inventory and tracking reports as needed
Lead CSR
SPEEDWAY
05.2021 - 02.2022
- Process sales transactions
- Calculate products and or services
- Accept payments
- Calculate and return change when required by payment method
- Maintaining adequate change in denominations in cash drawer
- Answer customer concerns
- Reconcile cash drawers and sales receipts
- Report issue with equipment
Education
High school -
Fridley High school
01.2020
Skills
- Active listening skills
- Organization skills
- Problem solving skills
- Critical thinker
- Basic computer proficiency
- Exceptional customer service skills
- Multitask
- Exceptional work ethic
- Self-management
- Time management
- Positive attitude
- Team Leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Caribou Coffee
03.2024 - Current
Assistant Manager
PLANET FITNESS
04.2022 - 08.2023
Lead CSR
SPEEDWAY
05.2021 - 02.2022
High school -
Fridley High school