James E. Mattison, Jr
Columbia,MS
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
28
28
years of professional experience
Work History
Owner
J's Modular Installations
Columbia, MS
01.2006 - Current
- Delivered excellent customer service to clients and fellow employees.
- Delegated work to staff, setting priorities and goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Ensured compliance with safety regulations throughout the facility.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated equipment and machinery according to safety guidelines.
Service Manager
Commercial Business Interiors
Hattiesburg, MS
01.2005 - 10.2005
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Assigned work and monitored performance of project personnel.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Trained new employees on the use of customer relationship management software systems.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Manager
Corporate Design Systems
Fort Walton Beach, FL
09.1996 - 01.2005
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Resolved customer complaints in a timely manner.
- Monitored employee performance through key metrics analysis.
- Assigned work and monitored performance of project personnel.
- Motivated and supported employees to maintain low turnover.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Delegated work to staff, setting priorities and goals.
- Led the recruitment and hiring process for new service department staff.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Education
High School Diploma -
Clinton High School
Clinton, MS05-1991
Some College (No Degree) -
Hinds Community College
Raymond, MSSkills
- Project management
- Team oversight
- Staff hiring
- Customer relations
- Crisis management
- Talent development
- Service quality assurance
- Regulatory compliance
- Employee development
References
Christopher Gilbert - Maximus, FMP Sr Manager - (623) 256-3226
Juanita Bailey - Maximus, Facility Manager - (769) 207-2502
Drew Hatten - Maximus, Facility Manager Hattiesburg, MS - (601) 549-8689
Eddie Chambless - Center Line Associates - owner - (850) 259-2873
Mark Todd - Innerspaice - owner - (850) 664-1249
Brad Templeton - Magnolia Furniture Installations - owner - (601) 906-9959
Wayne Mathes - Retired Army Sgt. - (601) 436-2422
More references available upon request
Timeline
Owner
J's Modular Installations
01.2006 - Current
Service Manager
Commercial Business Interiors
01.2005 - 10.2005
Service Manager
Corporate Design Systems
09.1996 - 01.2005
High School Diploma -
Clinton High School
Some College (No Degree) -
Hinds Community College
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