JAMES E. PLEASANT JR

• Ensures that Customers and Sales Organization receive best service possible with a 99.3% customer satisfactory rating
• Responsible for processing and following through on open orders, data entry of orders, change orders and general correspondence
• Coordinate functions with all departments within Hoover CS facilities
• Having single point accountability between internal and external customers

Duties include but not limited to the following :

• Entering (Rental,& Sales) orders. While tracking, and follow up with customers and sales professionals for all things related to their orders with zero errors in the past 4 years
• Maintain current knowledge of all projects in assigned areas
• Back up for Customer Service Support when needed
• Follow up with all customer orders from creating/entering until the end when the equipment has left order processing
• Assures Change Orders are corrected timely and accurately before being sent to all appropriate departments
• Data entry into CRM
• Respond to information requests from customers along with all Hoover Facilities and 3rd Party (CBSL, NEC, or APEX) locations
• Perform other related functions required or assigned by Team Lead or Sales Reps
• Work with Service or other Hoover Facilities including 3rd Party (CBSL, NEC, or APEX) locations to go over any current or outstanding orders
• Creating and processing rental return orders as well as return goods authorizations (RGA’s) before off hiring assets upon receiving at facilities
• Create and send invoices for all 3rd party (CBSL, NEC, and APEX) facilities to customers
• Communication with all sales representatives on customer requests or order details
• Create and follow up on all credit needs or requests
• Determined customer needs and interests to recommend the correct product or services to the customer.
• Delivered superior customer service to retain existing or new customers

• Recommended and helped customers select solutions regarding property damage to their homes meeting with up to 30 or more customers weekly
• Established customer satisfaction by providing highest quality of products and service by educating and addressing concerns based on their needs.
• Providing the customer with quotes, and time frame in which it takes to do the service for that specific job.
• Following up with customers weekly to make sure they were fully satisfied with the work and the crew and to see if there was any new questions or concerns the customer might have developed since our last meeting.