JAMESE WILSON
Birmingham,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Decas Group Property Management
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Watts Realty Company, Inc
02.2018 - 05.2018
- Processed Rental Payments, General Office Duties, Enter Work Orders & Follow Up On Completion, Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, Executed record filing system to improve document organization and management, Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
Customer Service Rep
Title Cash
08.2016 - 02.2018
- Contact customers for collection & payment reminders, Qualify customers & Issue multiple types of loans, Make follow-up calls on collections, Collect payments & deposit funds, Update account information to maintain customer records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Sales Associate, Cashier
Sally's Beauty Supply
04.2016 - 08.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, Greeted customers entering store and responded promptly to customer needs, Restocked and organized merchandise in front lanes, Assisted customers with returns, refunds and resolving transaction issues, Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, Counted money in cash drawers at beginning and end of shifts to maintain accuracy, Worked flexible schedule and extra shifts to meet business needs, Helped customers locate items, and join reward programs, Stocked, tagged and displayed merchandise as required, Engaged with customers to build rapport and loyalty, Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Assistant Manager
Dollar Tree
11.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality, and service expectations, Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies, Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
High School Diploma -
A.H. Parker High School
Birmingham, AL01.2007
Skills
- Customer Account Management
- Document and Records Management
- Past Due Account Management
- Customer Inquiries
- Product and Service Knowledge
- Coordinating Schedules
- Maintaining Clean Work Areas
- Professional Relationships
- Administrative and Office Support
- Issue and Complaint Resolution
- Special Requests
- Office Supplies and Inventory
- Monetary Transactions
- Telephone Etiquette
- Understanding Customer Needs
Additional Information
I took some time off from working for a few years to look after my grandparents after they both failed ill in that time frame I did start my own small event planning business by the name of Leave it to MEse creations & designs.
Timeline
Administrative Assistant
Decas Group Property Management
09.2023 - Current
Administrative Assistant
Watts Realty Company, Inc
02.2018 - 05.2018
Customer Service Rep
Title Cash
08.2016 - 02.2018
Sales Associate, Cashier
Sally's Beauty Supply
04.2016 - 08.2016
Assistant Manager
Dollar Tree
11.2011 - 01.2016
High School Diploma -
A.H. Parker High School
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