James Norris
Rockmart,GA
Summary
Responsible Senior Service Field Technician with 3+ years of experience providing customer support and troubleshooting expertise during field visits and dispatches. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with customers by providing outstanding services.
Overview
5
5
years of professional experience
Work History
Senior Field Service Technician
Xylem
09.2022 - Current
- Installed controllers and protection systems, started up new stations, completed preventative maintenance on electrical panels and pumps, worked with electricity up to 460V, applied critical thinking in inspecting, troubleshooting, and diagnosing any sewer related issues
- Discussed and recommended service options with customers and explained costs involved.
- Operated hand tools and power equipment according to company safety procedures.
Technician
Haralson Termite and Pest Control
06.2022 - 09.2022
- Treated private homes and businesses for insect/pest removal, performed preventative maintenance on homes/businesses
Utility Worker III
Paulding County Water System
05.2019 - 06.2022
- Cleaned lift station areas and equipment regularly, drove mobile equipment to move heavy loads, performed preventative/corrective maintenance on pumps and electrical panels, trained on proper procedures for enclosed spaces, cleaned, repaired, and tested utility systems, worked alongside plant workers, inspected and troubleshooted equipment, kept machinery operating at peak level, assembled equipment and components at job sites, repaired complex equipment, self-motivated to complete multiple tasks safely and efficiently
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2017
Skills
- Crane Operation
- Pipe Work
- Hand Tools
- Electrical knowledge
- Pump knowledge
- Time Management
- Reinforced a positive relationship with customers
- Installation and maintenance
- Heavy Lifting
- Troubleshooting and repair
References
Jordan Torline, 770-653-8685, Torline62@gmail.com
Oscar Villalobos, 470-573-8999, oscar.villalobos@xylem.com
Chad Hallmark, 470-532-2242, chad.hallmark@xylem.com
Timeline
Senior Field Service Technician
Xylem
09.2022 - Current
Technician
Haralson Termite and Pest Control
06.2022 - 09.2022
Utility Worker III
Paulding County Water System
05.2019 - 06.2022
High School Diploma -
Rockmart High School
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