James Edward Torres
Austin,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SaaS Sales Rep
Porch Group
08.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, warm transfers, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Trained and mentored new sales representatives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Owner/Operator
Buds N' Suds
03.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted audit inspections and independent checks to verify parts and materials.
EXPERIENCE Sales Manager
Reliant Energy
06.2021 - Current
- Coordinated sales for all of Reliant Energy’s State, Local, Education, Commercial, Household and
- Healthcare related renewals in the entire state of Texas with 1000’s of accounts
- Directly increased the closing rate of the existing renewals by developing strong relationships with customers, vendors, and partners
- Key Accomplishments:
- Closed and processed orders for annual deals
- Managed a high number of accounts supporting both Inside and Outside sales
- Positioned Reliant Energy services as the driven solution by explaining industry and market information
- Collaborated with colleagues, cross-functionally, to support the sales process
- Hosted team meetings weekly to discuss prep and gameplan of co-worker's daily strategies and experiences.
Recruiter Specialist
Kappa Sigma
08.2018 - 05.2022
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Developed strong relationships with other members, leading to more efficient communication and better understanding of their needs for open positions.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Enhanced the business's member brand by creating engaging organizational postings and promoting a positive organization culture on social media channels.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hiring process.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
Campus Recruiter
Teach For America
05.2020 - 05.2021
- Increased student recruitment and development for 3 university locations in UT Austin and UTRGV with 400+ students.
- Directly influenced the growth of existing applicant base by developing strong relationships with each individual, and student organizations, by cultivating statewide and national attention to our cause through our social media accounts
- Key Accomplishments:
- Paved the way for a brand new recruitment team for the Rio Grande Valley area in Texas
- Led our team to receive the #1 ranking in recruiting in the nation.
Financial Incubator Intern and Forge Fellow
The Roosevelt Institute
05.2019 - 05.2021
- Collaborated with the national team in evaluating potential opportunities to expand and increase operations in Texas
- Organized a 10-week research group and evaluated ongoing financial mismanagement and potential economic disparities, at the administration level for UT Austin
- Created the first Roosevelt chapter at UT and served as president of the chapter for 2 terms.
Sales Representative
Farmers Insurance Company
01.2018 - 01.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
Microsoft Customer Service
Microsoft
01.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Business Management - Business Administration In Management
The University of Texas
05.2022
MBA - Cyber Security
The University of Texas
Austin, Tx08.2025
Skills
- Brand Management
- Coordinate Events
- Manage Contracts
- Graphic Design
- Financial Management
- Project Management
- Order Supplies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
TABC Certification
Food Handlers Certification
Microsoft Office Certified
Insurance License (Property & Casualty)
PCI DSS 2023
Languages
Spanish
Full Professional
English
Full Professional
Timeline
SaaS Sales Rep
Porch Group
08.2023 - Current
Owner/Operator
Buds N' Suds
03.2022 - Current
EXPERIENCE Sales Manager
Reliant Energy
06.2021 - Current
Campus Recruiter
Teach For America
05.2020 - 05.2021
Financial Incubator Intern and Forge Fellow
The Roosevelt Institute
05.2019 - 05.2021
Recruiter Specialist
Kappa Sigma
08.2018 - 05.2022
Sales Representative
Farmers Insurance Company
01.2018 - 01.2021
Microsoft Customer Service
Microsoft
01.2018 - 01.2019
Business Management - Business Administration In Management
The University of Texas
MBA - Cyber Security
The University of Texas
TABC Certification
Food Handlers Certification
Microsoft Office Certified
Insurance License (Property & Casualty)
PCI DSS 2023
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