Jameseea Jones
Nashville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Servive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
US Bank National Association
Remote, TN
01.2022 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 80 calls per shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Fulfillment Associate
Sam's Club
Franklin, Tennessee
04.2019 - 01.2022
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Trained new associates on basic and advanced shipment procedures.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Operated frequency scanners to track shipment progression and input data into shipping system.
Sales Associate
MAPCO Mart
Nashville, TN
01.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Cashier
Walmart
Conway, AR
03.2016 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Nursing
South College
Knoxville, TN03.2023
Certificate - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2021
High School Diploma -
Olive Branch High School
Olive Branch, MS05.2014
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Call Documentation
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Active Listening
- Time Management
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Call Transfers
- Microsoft Office
- Microsoft SharePoint
- Cash Register Operations
- Customer Service and Assistance
- Auto Dialers
- Information Inputting
- Strong Analytical and Problem-Solving Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Internet Explorer
- Teller Transactions
Timeline
Customer Service Representative
US Bank National Association
01.2022 - 04.2022
Fulfillment Associate
Sam's Club
04.2019 - 01.2022
Sales Associate
MAPCO Mart
01.2018 - 04.2019
Cashier
Walmart
03.2016 - 01.2018
Bachelor of Science - Nursing
South College
Certificate - Medical Assisting
Ultimate Medical Academy - Clearwater
High School Diploma -
Olive Branch High School
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