JAMESELLA JACKSON
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Medical Assistant position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Medical Scribe
Nulease Medical Solutions
04.2023 - Current
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
DSP Supervisor
Caring Hands Of Kentucky NeuroRehab
10.2022 - 03.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
CCMA/Front and Back Office Medical Office Lead
UofL Physicians
02.2016 - 10.2022
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
- Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Assisted physicians with various procedures, improving the quality of care provided to patients throughout their visit.
Front Desk Phlebotomist/CCMA
UofL School Of Medicine
Louisville, KY
08.2007 - 01.2016
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
Education
Phlebotomy
Savannah Technical College
Savannah, GA12.2000
High School Diploma -
Atherton High School
Louisville, KY 06.1990
Skills
- Order Processing
- Clinical Support
- Documentation Skills
- Data Entry Experience
- Records Organization
- Workflow Improvements
- Problem Solving Competence
- Customer Service Orientation
- Patient Charting Expertise
- Strong Communication Skills
- Adaptability in Fast-Paced Environments
- Medical Transcription Abilities
- Computer Literacy Proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Certification
- Medical Assistant Certification from NHA
- CPR BLS
- AED Training
Timeline
Certified Medical Assistant/Medical Scribe
Nulease Medical Solutions
04.2023 - Current
DSP Supervisor
Caring Hands Of Kentucky NeuroRehab
10.2022 - 03.2023
CCMA/Front and Back Office Medical Office Lead
UofL Physicians
02.2016 - 10.2022
Front Desk Phlebotomist/CCMA
UofL School Of Medicine
08.2007 - 01.2016
Phlebotomy
Savannah Technical College
High School Diploma -
Atherton High School