Jamsetta Jamie Haynie
Customer Service specialist
Douglasville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ER Technician
WellStar
01.2022 - Current
- Collect patient samples, label specimens, and transfer samples to laboratory for testing
- Increased rapid response by 50%
- Perform CPR and emergency airway procedures
- Obtain and document patient vital signs
- Position oxygen saturation, cardiac monitoring, and blood pressure monitoring systems
- Follow hospital policies and procedures and comply with local, state & federal agencies and accrediting body guidelines
- Responded to patient codes and cardiac alarms.
Quality Control Shift Manager
Cardinal Health
07.2018 - 02.2022
- Motivate employees to meet business and customer needs
- Coached crew members to optimize performance to meet organizational expectations
- Resolve escalated customer service concerns/issues
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maximized quality and reduced costs 10 % by maintaining QC objectives.
- Conducted audit inspections and independent checks to verify parts and materials.
Internet Sales Manager
Sutherland Global/Cox Communications
11.2016 - 07.2018
- Provided solutions and guidance to resolve customer concerns/issues
- Increased sales and customer satisfaction through personalized servicing.
- Offered exceptional customer support to internal and external customers
- Up-sale customer products and services which lead to an increase in departmental profit
- Investigated and resolved customer inquiries and complaints within hours.
- Responded to Internet inquiries and phone calls in a timely matter.
Forklift Operator
Coca Cola
09.2013 - 11.2016
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Education
No Degree - Business Administration and Management
Western Governors University
Online01.2024
Associate of Science - Pre-Nursing
South College
online3.2020
Associate of Arts - Business Administration
University of Phoenix
Online12.2015
Skills
- Successful Time Management Skills
- Business Development and Planning
- Strong Verbal and Written Communication
- Servant Leader
- Effective Trainer
- Active Listener
- Solutions Driven
- Proficient in Microsoft Office Programs
- Team Player
- Administrative Procedures
Certification
- PMP - Project Management Professional
Timeline
ER Technician
WellStar
01.2022 - Current
Quality Control Shift Manager
Cardinal Health
07.2018 - 02.2022
Internet Sales Manager
Sutherland Global/Cox Communications
11.2016 - 07.2018
Forklift Operator
Coca Cola
09.2013 - 11.2016
No Degree - Business Administration and Management
Western Governors University
Associate of Science - Pre-Nursing
South College
Associate of Arts - Business Administration
University of Phoenix
Similar Profiles
Jamie AlexanderJamie Alexander
Patient Access Representative at WellstarPatient Access Representative at Wellstar
Megan GaddyMegan Gaddy
Registered Nurse at WellstarRegistered Nurse at Wellstar
Madison WilliamsMadison Williams
Patient Liaison at WellstarPatient Liaison at Wellstar
Tracy JosephTracy Joseph
Office Supervisor at WellstarOffice Supervisor at Wellstar
Brandon DixsonBrandon Dixson
Warehouse Technician at PepsiCoWarehouse Technician at PepsiCo