JAMESETTA MARTIN
Kansas City,MO
Summary
Experienced Field Administrator adept at coordinating operations, managing field staff, and handling administrative tasks. Skilled in problem-solving, multitasking, and communication. Demonstrated success in streamlining field processes for improved efficiency. Proficient in data management and providing support to senior leadership.
Overview
25
25
years of professional experience
Work History
Concierge Team Lead FLOAT
Sano Orthopedics
Kansas City , MO
07.2023 - Current
- Exhibited strong teamwork skills in collaborating with a varied group of coworkers, resulting in the achievement of organizational targets and effective resolution of patient and clinic matters.
- Showcased leadership skills through enhancements in work processes and support in training sessions.
- Regularly traveled to different company sites to manage and support staff and patients.
- Entered and manipulated patient information electronically using eCW, Klara, and Greetly for an enhanced experience.
- Determined eligibility of ID cards and insurance plans through DEERS, such as Medicaid, Tricare, and various healthcare providers.
- Processed credit card and cash payments, ensuring accurate posting to customer accounts.
- Transformed physical records into electronic medical records.
- Managed referrals, coordinating with M.D. for scheduling, faxing, and authorization of follow-ups.
- Managed the daily operations and facilitated the opening and closing of clinic.
- Ensured timely communication of concerns regarding operations and feedback from patients.
Referral Coordinator
Bardavon Health Innovations
Overland Park , KS
10.2017 - 07.2023
- Contributed towards enhancing referral procedures and processes.
- Coordinated placements with approved network providers and non-network providers, including single referral agreements (SRA).
- Ensured accurate input of essential referral data and demographics into the appropriate company systems, contributing to overall quality assessment and client satisfaction.
- Successfully handled up to 100 plus referrals at once while efficiently managing a large caseload.
- Facilitated interpretation setup sessions to enable clearer communication between patients and healthcare providers.
- Coordinated and streamlined patient transportation, ensuring smooth access to medical facilities.
- Facilitated the approval process for medical services requested by providers such as PT, OT, Aquatic Therapy, WC, and FCE.
- Delivered accurate patient care by efficiently communicating and collaborating with Adjusters, Nurse Case Managers, Attorneys, Providers and Physicians
Trial Court Clerk II
Wyandotte County Courthouse
Kansas City , KS
03.2006 - 10.2017
- Ensured compliance with court rules and procedures, including filing of documents in a timely manner.
- Provided administrative support to the court by maintaining records, processing legal paperwork, and providing customer service to attorneys, litigants, and members of the public.
- Assisted judges in preparing for hearings and trials.
- Maintained calendars for docketing deadlines and scheduled court appearances.
- Preparing approximately 150-200 documents daily for scanning civil, domestic, and foreign judgments, hospital liens, and miscellaneous others for document title for the register of action (ROA) with imaging document ID number attached for 2 District Court Judges with overall activities.
- Organized documents for trial preparation; entered data into computer systems.
- Managed and utilized a variety of judicial e-filing platforms such as Tybera E-flex, Main Frame, Full Court, and Access Kansas on a daily basis.
- Operated Fujitsu FI-5120/5750 C Image Scanner and Papervision Digitech EMC system, ensuring quality imagery through setting image cleanup for deskew, sharpening, and cropping.
- Processed manual and E-filing eminent domain and condemnation cases for the Unified Government, including document review, invoice preparation, and case closure.
- Answered phones promptly and efficiently directed calls appropriately.
- Provided clerical support services such as typing letters, memos or other correspondence.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
Legal Secretary
Rosie M Quinn & Associates
Kansas City , KS
04.2000 - 01.2006
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Acted as liaison between clients, vendors and attorneys.
- Processed summonses, subpoenas and complaints.
- Coordinated multiple schedules using online calendaring system.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Took detailed notes in meetings and disseminated information afterward.
- Mentored junior team members and managed employee relationships.
Education
Business Clerical - Business Administration
KC Job Corp
Kansas City, MO01-2001
GED -
Metropolitan Community College - Kansas City
Kansas City, MO01-1999
Skills
- Administrative Support
- Travel Coordinator Float
- Knowledge of organizational structure to meet management responsibilities
- Strong Communication skills
- Prepared to provide sound guiding to team member and management
- Microsoft Application
- Developing SOP for Clinic
- Reservations Management
- Apt in assess information and making sound decisions
- Accepting criticism and dealing calmly and effectively with high stress situations
Timeline
Concierge Team Lead FLOAT
Sano Orthopedics
07.2023 - Current
Referral Coordinator
Bardavon Health Innovations
10.2017 - 07.2023
Trial Court Clerk II
Wyandotte County Courthouse
03.2006 - 10.2017
Legal Secretary
Rosie M Quinn & Associates
04.2000 - 01.2006
Business Clerical - Business Administration
KC Job Corp
GED -
Metropolitan Community College - Kansas City
Similar Profiles
Danielle KilgoreDanielle Kilgore
Front Desk Receptionist at Sano OrthopedicsFront Desk Receptionist at Sano Orthopedics
Kimberly RentschlerKimberly Rentschler
Patient Account Representative at Sano OrthopedicsPatient Account Representative at Sano Orthopedics
Alexandru ConstantinAlexandru Constantin
Purchasing/Procurement Manager at S.C. SANO VITA S.R.L.Purchasing/Procurement Manager at S.C. SANO VITA S.R.L.