Jamesetta Miller

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.

Overview

years of professional experience

Work History

Case Manager

Americrops

03.2023 - Current

Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Provided crisis intervention support for clients in emergency situations.
Conducted home visits to assess the safety of living environments for clients.
Developed individualized care plans with input from clients and their families.
Maintained accurate case records and documentation according to agency guidelines.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained up-to-date case records with case activity status.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Developed trusting relationships with social services, health care providers and governmental agencies.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Prepared and presented case reports and summaries to stakeholders and management.

Data Analyst

Vault Health

11.2021 - 06.2024

Analyzed large datasets to identify trends, patterns and correlations for business insights.
Developed dashboards with Tableau to monitor key performance indicators.
Created predictive models to forecast customer behavior.
Provided data-driven solutions to support decision making.
Leveraged SQL queries to extract, transform and load data into databases.
Conducted exploratory analysis of complex datasets using Python libraries such as NumPy and Pandas.
Designed automated ETL processes for efficient data extraction, transformation and loading in order to improve accuracy and reliability of reporting systems.
Implemented machine learning algorithms like Linear Regression, Logistic Regression and Random Forest for classification and prediction purposes.
Maintained documentation of all the processes related to Data Analysis.
Performed quality assurance testing on newly developed reporting solutions.
Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
Generated reports and obtained data to develop analytics on key performance and operational metrics.
Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
Developed and maintained databases, data systems, reorganizing data in a readable format.
Monitored performance and quality control plans to identify improvements in data systems.
Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.

Data Coordinator

IG-Tech

02.2015 - 08.2021

Monitored changes in legislation that may affect current database policies or procedures.
Collaborated with management team to develop strategies for improving the use of available data resources.
Analyzed survey results using statistical software packages such as SPSS or SAS.
Researched best practices related to database management and implemented them as needed.
Processed customer requests for access or removal of personal information from databases.
Ensured compliance with applicable laws regarding privacy and security of personal information.
Tested new software applications related to database management prior to implementation.
Created visual representations of complex datasets using charts, graphs, tables.
Conducted quality assurance checks on existing databases to assess their integrity and accuracy.
Maintained records of all data activities, including entry, storage, retrieval and analysis.
Performed regular audits on the database to ensure accuracy of data.

Customer Service Cashier

Macy's

12.2013 - 01.2015

Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Followed established loss prevention procedures when dealing with suspicious customers or activities.
Verified that all coupons were valid prior to processing them into the system.

Education

Bachelor of Science -

Rasmussen College

Remote

Skills

Programming Languages:
Python, R, SQL
Data Visualization: Tableau,
Power Bl, Matplotlib
Databases: MySQL, PostgreSQL,
SQL Server
Data Security Tools: Encryption, Data Masking, Role-based Access
Control
Data Wrangling & ETL: Pandas, NumPy, Excel, Data Quality
Assurance
Statistical Analysis: Regression, Hypothesis Testing, Predictive Modeling
Big Data Tools: Hadoop, Spark
Version Control: Git, GitHub

Government-Specific: Data
Privacy Regulations (CISA, NIST Frameworks), Risk Analysis, Data Governance
Other Skills: Dashboard Creation, Data Mining, Business Intelligence, Reporting, Data Cleansing
Chronic Disease Management
Discharge Planning
Individualized counseling
Community Outreach
Case Management
Referral Coordination
Regulatory Compliance
Health History Documentation
Needs Assessment

Timeline