Summary
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

James F. Stevens

Pensacola

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Sales Representative Team Leader

Sky Inc.
06.2023 - Current
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Trained and mentored new sales representatives.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Achieved or exceeded company-defined sales quotas.

Server

The Oaks Club
12.2022 - 04.2023
  • Set tables in accordance with reservations for lunch and for dinner in multiple dining rooms
  • Set up for events held by different organizations
  • Take food and drink orders
  • Serve food
  • Take reservations
  • Prepare desserts
  • Perform side work such as folding napkins
  • Taking removal
  • Mopping the floor
  • Recycling empty bottles of liquor
  • Clean and bus tables
  • Make sure all surfaces were clean.

Field Technician

Mako Services
03.2022 - 08.2022
  • Trim and carpentry repair
  • Drywall repair
  • Minor plumbing repairs
  • Painting (Interior and Exterior)
  • Minor electrical work
  • Tile demolition
  • Tile Installation
  • Tool and inventory management
  • Flooring
  • Framing
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Discovered and resolved issues that affected project outcomes.

Field Engineer

White-Spunner Construction
12.2021 - 03.2022
  • Overseeing all project work, managing a clear scope of work for the future utilizing a two week look ahead schedule, implementing all proper safety precautions using OSHA's standard, hosted meetings including subcontractor coordination meetings, owner representative meetings, weekly safety meetings, preinstallation meetings etc
  • I had kept an accurate and up to date daily log that included pictures showcasing site progress, material delivery, daily tasks accomplished by subcontractors, and a complete manpower log
  • I had sent out RFI's to the appropriate parties and notified all proper parties of their status as necessary, reviewed submittals for the project, maintained and updated all worker verification forms, completed Jobsite analysis forms and communicated the status of my jobsite to the Director of Operations
  • I performed these tasks over several jobsites including locations in Houma, Slidell, Galliano, and Harahan, Louisiana.
  • Managed team in troubleshooting efforts that alleviated errors.
  • Prepared documentation that would be used in requests for proposal.
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.

Superintendent

EMJ Construction
06.2021 - 11.2021
  • Overseeing all project work, managing a clear scope of work for the future utilizing a four week look ahead schedule, implementing all proper safety precautions using OSHA's standard, hosted meetings including subcontractor coordination meetings, owner architect meetings, weekly safety meetings, preinstallation meetings etc
  • I had kept an accurate and up to date daily log that included pictures showcasing site progress, weather delays, material delivery, daily tasks accomplished by subcontractors, manpower log
  • I had sent out RFI's to the appropriate parties and notified all proper parties of their status as necessary, reviewed submittals for the project, was involved in the buyout process of my jobsite, and communicated the status of my jobsite to the Vice President of Operations]
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.

Foreman's Assistant

Blue Origin Launch Facility
06.2020 - 08.2020
  • Hosted morning meetings where proper safety precautions and daily tasks were discussed
  • Managed cost of materials
  • Managed time of work
  • Took inventory of tools and materials
  • Reported progression of work to superintendents and foremen
  • Read blueprints and plotted out future tasks
  • Supervised concrete pours
  • Built concrete forms
  • Enforced all proper safety precautionary measures
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Managed and completed paperwork and overall office administration operations.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.

Education

High School Diploma -

North Pocono High School
Covington Township, PA
06.2017

Skills

  • Team Management
  • Negotiation Expertise
  • Interviewing
  • Active listening
  • Organizational skills
  • Self-motivation
  • Sales Closing
  • Account Management
  • Cold-Calling
  • Objection Handling
  • CRM Proficiency
  • Product knowledge

Certification

OSHA 30 hour construction safety and health

CPR

First Aid

Forklift Certified

Procore Software Certified

Timeline

Sales Representative Team Leader

Sky Inc.
06.2023 - Current

Server

The Oaks Club
12.2022 - 04.2023

Field Technician

Mako Services
03.2022 - 08.2022

Field Engineer

White-Spunner Construction
12.2021 - 03.2022

Superintendent

EMJ Construction
06.2021 - 11.2021

Foreman's Assistant

Blue Origin Launch Facility
06.2020 - 08.2020

High School Diploma -

North Pocono High School

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James F. Stevens