James Fousek
Port Richey,FL
Summary
Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than 9 years' expertise promoting effective customer service and assistance. Eager to earn my living and work hard.
Overview
13
13
years of professional experience
Work History
ASC Supply Chain Operations Planner
Duke Energy
01.2023 - Current
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
Associate Customer Service Representative
Duke Energy
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Meter Reader
Duke Energy
07.2019 - 06.2021
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Went entire assignment without accident.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Used FCS to transfer collected data to company databases daily.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Maintained personal and equipment safety for entire assignment in changing weather conditions.
Surveillance Technician
Computer Zone
01.2018 - 01.2019
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
Lead Retail Sales Consultant
Sprint
03.2016 - 07.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Trained team members in successful strategies to meet operational and sales targets.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cashier
McDonald's
04.2014 - 02.2015
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
Front End Clerk
Publix
02.2011 - 05.2013
- Kept front end areas clean and organized for professional appeal to customers.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Education
High School Diploma -
Anclote High School Adult Education
Holiday, FL06.2014
Skills
- Document interpretation and review
- Safety measures and policies
- Well-trained in FCS and Map Point
- Equipment oversight
- Accurate record keeping
- Customer service
- Leadership
- Computer proficiency
- Verbal and written communication
- Basic math
- Data management
Accomplishments
- Successfully Passed CAST Test to Duke Energy Standards
- CPR and AED Certified
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
ASC Supply Chain Operations Planner
Duke Energy
01.2023 - Current
Associate Customer Service Representative
Duke Energy
06.2021 - Current
Meter Reader
Duke Energy
07.2019 - 06.2021
Surveillance Technician
Computer Zone
01.2018 - 01.2019
Lead Retail Sales Consultant
Sprint
03.2016 - 07.2018
Cashier
McDonald's
04.2014 - 02.2015
Front End Clerk
Publix
02.2011 - 05.2013
High School Diploma -
Anclote High School Adult Education