James G. Tucker Jr
Director And Management
Inver Grove Heights,MN
Summary
QUICK SUMMARY Accomplished management professional with demonstrated history of quality performance and leadership within diverse environments Well-developed written and verbal communication skills with proven ability to effectively interact at all levels to exceed organizations goals and objectives Ability to create, plan, implement and evaluate a variety of programs for multicultural youth and adults Ease in development and maintenance of cooperative relationships within the community
Overview
30
30
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Bethel Hotel Director
Union Gospel Mission
Saint Paul, MN
01.2012 - 08.2022
- Determines budgets for Bethel Hotel and approves all purchasing of supplies, services, and materials to meet fiscal requirements
- Maintain budgets to meet goals, provide reports to Director
- Oversee the collection and deposit of monies from the Bethel Hotel
- Responsible for hiring, firing, scheduling, and development of Bethel Hotel staff through one-on-ones, staff meetings, appraisals, and continuing training and education
- Oversees maintenance of Bethel Hotel facilities in conjunction with Discipleship program
- Maintains co-operative relationships with other departments within UGM and surrounding community organizations
- Responsible for oversight of Case-worthy software, including implementation and participation in reviewing committee of CW billing procedures
- Oversees security of Men’s campus
- Developed and Oversees Intake Department
- Work with Discipleship Program for disbursement of materials for UGM clients
- Develops and implements systems and processes to establish and maintain records for the program, and tracks outcome-based program objectives
- Develops or assists with the development and implementation of policies and procedures consistent with those of the Mission to ensure efficient and effectiveness.
Unit Supervisor
Catholic Charities - Dorothy Day Center
Saint Paul, MN
08.2009 - 01.2012
- Effectively develop and maintain staff schedules to ensure appropriate level of coverage during all shifts and oversee front desk procedures and activities
- Recruit, hire, train, empower, and supervise staff according to organization’s policies and procedures
- Provide quality in-service training to staff, both in a group setting and one-on-one
- Conduct team meetings and regular individual supervisory meetings with staff and maintain positive and effective supervisory and team relationships
- Efficiently process bi-weekly payroll for 14 employees
- Coordinate, support, and provide direction to staff in working with volunteers, student interns, and trainees and supervise and train volunteers to uphold organization’s standards
- Build relationships with staff, clients and the community to create a positive work environment
- Ensure that client intakes, observations and incident reports were completed according to procedure and program policies
- Maintain positive working relationship with Ramsey County representatives, all funding organizations, and community partners
- Effectively facilitate involvement with community programs in order to promote organization’s services and establish strong community networks and partnerships as well as provide appropriate information and referral services
- Develop and utilize Empowerment principles and support the use of Restorative Justice and Harm Reduction within the program
Security Officer/Detail Supervisor
SEB Security
Boston, MA
02.2009 - 05.2009
- Maintained security at assigned details including supervision of additional security officers
- Communicated effectively with clients regarding security plan/needs
- Effective troubleshooting/de-escalation of situations needing intervention
- Maintained daily activity logs and timesheets
Asset & Facilities Manager
Hope Community, Inc
Minneapolis, MN
01.2007 - 01.2009
- Successfully supervised and managed affordable housing portfolio
- Developed and maintained partnerships with organizations within the supportive housing community
- Efficiently coordinated and facilitated communications between general operations division and other departments within the organization
- Created and managed annual property management budget and marketing strategies
- Developed and organized new Tenant Association
- Managed, organized/planned tenant gatherings and community events
- Maintained annual property objectives, statistical reports and monthly updates
- Supervised/directed and evaluated general operations and property management staff, volunteers and senior aides
- Developed and implemented quality improvement processes, trainings and motivational support
- Participated as a member of various leadership teams and community organizations; Senior Management, Franklin Avenue business Association (FABA) Phillips Court Watch and Phillips Safety Council
Program Manager
Pillsbury United Communities (PUC) - Brian Coyle Center
Minneapolis, MN
01.2000 - 01.2006
- Successfully oversaw and managed all facets of partnership development for public service programs initiatives for PUC
- Developed and maintained partnerships with organizations, including the Minneapolis Park
- Board, McKnight Foundation and StreetWorks Collaborative
- Efficiently coordinated and facilitated communications among team members and leadership
- Created and managed budgets including writing and submitting grant proposals
- Managed, organized and planned overall community initiative programs
- Maintain annual program objectives, statistical reports and monthly calendars
- Hired, trained, evaluated and direct operational staff, volunteers and Americorp staff and members
- Led process improvement teams with branch employees, developed and implemented quality improvement processes, trainings and motivational support strategies
Youth Program Coordinator/Athletic Coordinator
01.1996 - 01.2000
- Established and maintained program goals, procedures and evaluations
- Researched, developed, implemented and/or supervised and evaluated year-round academic, athletic and creative programming to meet the needs of multicultural youth ages 5-18
- Assisted immigrant/refugee families with obstacles associated with integration into the United States including referrals to employment, housing, education and healthcare resources
- Provided guidance to at-risk youth and adults in appropriate decision making while effectively resolving conflicts and exemplifying effective problem-solving strategies
- Supervised, provided expectations and structure for 15-20 permanent, seasonal, and specialty staff members, Americorp members and volunteers while adhering to PUC standards
- Identified and assembled the financial, human and material resources for major donations and sponsorships of youth programs
Football Spotter
NBC Sports
New York, NY
01.1997 - 01.1999
- Maintained/met production and information need within project guidelines
- Assisted Lead Spotter with names of players, calling downs and any actions or injuries on the field
- Created a successful partnership with NFL and their hosts
- Monitored safety measures and policies
Residential Supervisor
Amherst Wilder Foundation, Bush Memorial Children’s Center
St. Paul, MN
01.1993 - 01.1996
- Provided direct supervision for daily activities of the residential program
- Developed and maintained programs that oriented/acquainted clients to center
- Team leader for weekly affirmation groups
Education
Bachelor of Arts - Human Services
Huron University
South Dakota 05.1990 - 08.1994
Coaching: Track, Football, Baseball, Soccer - Sports Management
Inver Hills Community College
01.1995 - 04.1995
CPR American Heart Association First Aid -
American Heart Association CPR
01.2022 - 01.2022
Associate of Arts - Personal Trainer
Fitness Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Skills
Strategic planning
Staff Management
Policies and procedures
Operations management
Coaching and mentoring
Budgeting
Verbal and written communication
Negotiation
Contract Management
Financial Management
Budget development
Effective leader
Staff training/development
Deadline-oriented
Diversity and inclusion management
Diversity programs
MS Office
Critical Thinking
Cultural Awareness
Self-Motivated
Decision-Making
Interpersonal Communication
Analytical and Critical Thinking
Timeline
CPR American Heart Association First Aid -
American Heart Association CPR
01.2022 - 01.2022
Bethel Hotel Director
Union Gospel Mission
01.2012 - 08.2022
Unit Supervisor
Catholic Charities - Dorothy Day Center
08.2009 - 01.2012
Security Officer/Detail Supervisor
SEB Security
02.2009 - 05.2009
Asset & Facilities Manager
Hope Community, Inc
01.2007 - 01.2009
Program Manager
Pillsbury United Communities (PUC) - Brian Coyle Center
01.2000 - 01.2006
Football Spotter
NBC Sports
01.1997 - 01.1999
Youth Program Coordinator/Athletic Coordinator
01.1996 - 01.2000
Coaching: Track, Football, Baseball, Soccer - Sports Management
Inver Hills Community College
01.1995 - 04.1995
Residential Supervisor
Amherst Wilder Foundation, Bush Memorial Children’s Center
01.1993 - 01.1996
Bachelor of Arts - Human Services
Huron University
05.1990 - 08.1994
Associate of Arts - Personal Trainer
Fitness Program