Summary

Overview

Work History

Education

Work Availability

Quote

Skills

Timeline

James G. Tucker Jr

Director And Management

Inver Grove Heights,MN

Summary

QUICK SUMMARY Accomplished management professional with demonstrated history of quality performance and leadership within diverse environments Well-developed written and verbal communication skills with proven ability to effectively interact at all levels to exceed organizations goals and objectives Ability to create, plan, implement and evaluate a variety of programs for multicultural youth and adults Ease in development and maintenance of cooperative relationships within the community

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Bethel Hotel Director

Union Gospel Mission

Saint Paul, MN

01.2012 - 08.2022

Determines budgets for Bethel Hotel and approves all purchasing of supplies, services, and materials to meet fiscal requirements
Maintain budgets to meet goals, provide reports to Director
Oversee the collection and deposit of monies from the Bethel Hotel
Responsible for hiring, firing, scheduling, and development of Bethel Hotel staff through one-on-ones, staff meetings, appraisals, and continuing training and education
Oversees maintenance of Bethel Hotel facilities in conjunction with Discipleship program
Maintains co-operative relationships with other departments within UGM and surrounding community organizations
Responsible for oversight of Case-worthy software, including implementation and participation in reviewing committee of CW billing procedures
Oversees security of Men’s campus
Developed and Oversees Intake Department
Work with Discipleship Program for disbursement of materials for UGM clients
Develops and implements systems and processes to establish and maintain records for the program, and tracks outcome-based program objectives
Develops or assists with the development and implementation of policies and procedures consistent with those of the Mission to ensure efficient and effectiveness.

Unit Supervisor

Catholic Charities - Dorothy Day Center

Saint Paul, MN

08.2009 - 01.2012

Effectively develop and maintain staff schedules to ensure appropriate level of coverage during all shifts and oversee front desk procedures and activities
Recruit, hire, train, empower, and supervise staff according to organization’s policies and procedures
Provide quality in-service training to staff, both in a group setting and one-on-one
Conduct team meetings and regular individual supervisory meetings with staff and maintain positive and effective supervisory and team relationships
Efficiently process bi-weekly payroll for 14 employees
Coordinate, support, and provide direction to staff in working with volunteers, student interns, and trainees and supervise and train volunteers to uphold organization’s standards
Build relationships with staff, clients and the community to create a positive work environment
Ensure that client intakes, observations and incident reports were completed according to procedure and program policies
Maintain positive working relationship with Ramsey County representatives, all funding organizations, and community partners
Effectively facilitate involvement with community programs in order to promote organization’s services and establish strong community networks and partnerships as well as provide appropriate information and referral services
Develop and utilize Empowerment principles and support the use of Restorative Justice and Harm Reduction within the program

Security Officer/Detail Supervisor

SEB Security

Boston, MA

02.2009 - 05.2009

Maintained security at assigned details including supervision of additional security officers
Communicated effectively with clients regarding security plan/needs
Effective troubleshooting/de-escalation of situations needing intervention
Maintained daily activity logs and timesheets

Asset & Facilities Manager

Hope Community, Inc

Minneapolis, MN

01.2007 - 01.2009

Successfully supervised and managed affordable housing portfolio
Developed and maintained partnerships with organizations within the supportive housing community
Efficiently coordinated and facilitated communications between general operations division and other departments within the organization
Created and managed annual property management budget and marketing strategies
Developed and organized new Tenant Association
Managed, organized/planned tenant gatherings and community events
Maintained annual property objectives, statistical reports and monthly updates
Supervised/directed and evaluated general operations and property management staff, volunteers and senior aides
Developed and implemented quality improvement processes, trainings and motivational support
Participated as a member of various leadership teams and community organizations; Senior Management, Franklin Avenue business Association (FABA) Phillips Court Watch and Phillips Safety Council

Program Manager

Pillsbury United Communities (PUC) - Brian Coyle Center

Minneapolis, MN

01.2000 - 01.2006

Successfully oversaw and managed all facets of partnership development for public service programs initiatives for PUC
Developed and maintained partnerships with organizations, including the Minneapolis Park
Board, McKnight Foundation and StreetWorks Collaborative
Efficiently coordinated and facilitated communications among team members and leadership
Created and managed budgets including writing and submitting grant proposals
Managed, organized and planned overall community initiative programs
Maintain annual program objectives, statistical reports and monthly calendars
Hired, trained, evaluated and direct operational staff, volunteers and Americorp staff and members
Led process improvement teams with branch employees, developed and implemented quality improvement processes, trainings and motivational support strategies

Youth Program Coordinator/Athletic Coordinator

01.1996 - 01.2000

Established and maintained program goals, procedures and evaluations
Researched, developed, implemented and/or supervised and evaluated year-round academic, athletic and creative programming to meet the needs of multicultural youth ages 5-18
Assisted immigrant/refugee families with obstacles associated with integration into the United States including referrals to employment, housing, education and healthcare resources
Provided guidance to at-risk youth and adults in appropriate decision making while effectively resolving conflicts and exemplifying effective problem-solving strategies
Supervised, provided expectations and structure for 15-20 permanent, seasonal, and specialty staff members, Americorp members and volunteers while adhering to PUC standards
Identified and assembled the financial, human and material resources for major donations and sponsorships of youth programs

Football Spotter

NBC Sports

New York, NY

01.1997 - 01.1999

Maintained/met production and information need within project guidelines
Assisted Lead Spotter with names of players, calling downs and any actions or injuries on the field
Created a successful partnership with NFL and their hosts
Monitored safety measures and policies

Residential Supervisor

Amherst Wilder Foundation, Bush Memorial Children’s Center

St. Paul, MN

01.1993 - 01.1996

Provided direct supervision for daily activities of the residential program
Developed and maintained programs that oriented/acquainted clients to center
Team leader for weekly affirmation groups

Education

Bachelor of Arts - Human Services

Huron University

South Dakota

05.1990 - 08.1994

Coaching: Track, Football, Baseball, Soccer - Sports Management

Inver Hills Community College

01.1995 - 04.1995

CPR American Heart Association First Aid -

American Heart Association CPR

01.2022 - 01.2022

Associate of Arts - Personal Trainer

Fitness Program