James "Garrett" Hill
Chico,CA
Summary
Professional item processing specialist skilled in data accuracy, financial transactions, and document management. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Reliable and consistent in delivering high-quality work, proficient in utilizing specialized software and maintaining compliance with industry standards. Known for analytical skills, attention to detail, and effective communication.
Overview
9
9
years of professional experience
Work History
Item Processing Specialist
Tri Counties Bank
08.2022 - Current
- Proactively identified potential bottlenecks in the workflow process, implementing solutions that increased efficiency and reduced processing times.
- Streamlined communication between departments by establishing clear protocols for information sharing related to item processing activities.
- Reduced processing errors by conducting thorough quality control checks and providing feedback to team members for continuous improvement.
- Managed multiple priorities effectively, meeting tight deadlines while maintaining high-quality work standards.
- Provided excellent customer service by addressing client inquiries promptly and professionally, ensuring their satisfaction with the item processing services provided.
- Safeguarded sensitive client information by adhering to strict data security protocols during all item processing tasks.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Created and printed labels for UPS packages
- Fulfilled Counter Checks orders
- Updated work procedures for my manager to make sure they reflect our current guidelines.
Utility Clerk/Cashier
Food Max
05.2016 - 05.2022
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Collected carts
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Kept track of inventory and ordered products when needed
- Closed my register
- Trained new hires
- Stocked shelves
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Bachelor of Arts - English
California State University, Chico
Chico, CA06-2023
Skills
- Product identification
- Order fulfillment
- Returns processing
- Barcode scanning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Task prioritization
Timeline
Item Processing Specialist
Tri Counties Bank
08.2022 - Current
Utility Clerk/Cashier
Food Max
05.2016 - 05.2022
Bachelor of Arts - English
California State University, Chico
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