James Grant
Thomasville,NC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Bouncer
Fishbowl
Salisbury, NC
10.2022 - Current
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Conducted professional conflict resolution between guests and staff.
- Assisted first responders during emergency situations.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
Cook
Ivan's
Salisbury, NC
06.2022 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Supervised and trained kitchen staff on proper preparation techniques.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Sales Associate
Rush Innovations
Greensboro, NC
03.2019 - 09.2020
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of sales packages and pricing.
- Recommended additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Service Representative
Harris Teeter
Greensboro, NC
05.2014 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked closely with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC08-2015
Some College (No Degree) - Acting
University of North Carolina At Greensboro
Greensboro, NCSkills
- Complaint resolution
- Merchandise upselling
- Sales closing
- Opening and closing accounts
- Effective planner
- Focused and disciplined
Affiliations
- Traveling with my daughter to see family
- Food Pantry Volunteer in both Clemmons and Greensboro, NC
- Hiking, boating, gaming (tabletop and video)
- Local theatre performances
Timeline
Bouncer
Fishbowl
10.2022 - Current
Cook
Ivan's
06.2022 - Current
Sales Associate
Rush Innovations
03.2019 - 09.2020
Customer Service Representative
Harris Teeter
05.2014 - 03.2019
High School Diploma -
West Forsyth High School
Some College (No Degree) - Acting
University of North Carolina At Greensboro
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