Jamesh Young
Clemmons,NC
Summary
Motivated social service professional experienced in providing compassionate and culturally sensitive support services to vulnerable populations, including those dealing with poverty, homelessness, mental illness, and addiction. Skilled in developing and implementing specialized programming to meet the needs of clients in a variety of settings. Proven track record of managing multiple projects simultaneously while maintaining a high degree of accuracy and attention to detail. Excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Aetna
04.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Bank Teller
WSFCU
01.2018 - 04.2021
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers
- Provided exceptional customer service by addressing inquiries, resolving issues, and recommending banking products and services
- Balanced cash drawer daily to ensure accuracy and compliance with bank policies and procedures.
Front Desk Representative
Winston Salem Marriott
08.2016 - 01.2018
- Greeted and assisted guests with check-in and check-out procedures in a friendly and efficient manner
- Managed incoming calls and directed them to the appropriate departments
- Resolved guest complaints and issues promptly to ensure a positive experience.
Education
Associate in Science (A.S.) - Programming and software development
Wake Tech Community College
01.2023
High School Diploma -
Robert B Glenn High School
06.2013
Skills
- Active Listening
- Communication
- Programming languages
- Problem-solving
- Leadership
- Attention to Detail
- Call center experience
- KPI Monitoring
Certification
Excel Master
Timeline
Customer Service Advisor
Aetna
04.2021 - Current
Bank Teller
WSFCU
01.2018 - 04.2021
Front Desk Representative
Winston Salem Marriott
08.2016 - 01.2018
Associate in Science (A.S.) - Programming and software development
Wake Tech Community College
High School Diploma -
Robert B Glenn High School