Jamesha Harris
White Hall,AR
Summary
A dynamic professional with a proven ability to build relationships; adaptable leader with theabilty to work independtly and maintain critical thinking skills in the face of unforeseen chanllenges. Ability tomanage mulitple priortie, a fast learner, outstanding, and driven to provide excellent support to professional team, strong work ethic, positive attitude, accurate assertive and adaptable.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Nuvia Dental Implant Center
St Louis, MO
01.2025 - Current
- Scheduled appointments for clients with appropriate medical specialists.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Explained policies, procedures and services to patients.
- Supported clients during hospital admissions and discharges.
- Responded promptly to inquiries from patients regarding their care plans.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Completed day-to-day duties accurately and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Representative
AT&T
St Louis, MO
03.2024 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Eligibility Counselor
Maximus REMOTE
01.2023 - 02.2024
- Applied eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
- Processed provider forms and reauthorization while maintaining case materials.
- Explained to customers how to secure other supportive services
- Checked various system interfaces and exchanges to verify customer information.
- Assisted with answering all in-coming phone calls from applicants and/or providers.
Customer Support Specialist
TTEC REMOTE
12.2021 - 12.2022
- Act as a liasion between all customer service support functions, members/policy holders.
- Investigate and resolve members inquires through correspondence and computer research.
- Advise customers regarding policy and benefit information for multiple health plans.
- Coordinate internal activities necessary to research and resolve inquires and provided accounts with service solutions.
- Identify errors and implement solutions with team members and leaders.
- Meet and exceed daily,weekly,and monthly proformance goals.
Front Desk Receptionist
Bell Dental
Belleville, IL
04.2017 - 11.2020
- Managed company calendar and scheduled events.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Responded to inquiries and room requests made online, by phone, and via email.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled incoming and outgoing mail and packages.
Education
High School Diploma -
East St Louis Senior High
East St. Louis06-2014
Skills
- Excellent project management skills, interpersonal skills, and presentational skills
- Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, polices, and regulations
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of Microsoft Word, Excel, PowerPoint, and Outlook
- Handle confidential information with integrity and professional writing HIPAA Guidelines
- Hands-on experience in reviewing, updating, or making changes to accounts
- Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels
- Persuasive verbal communication, professional writing, and exceptional listening skills
- Outstanding organizational and conflict management skills with seasoned accuracy in the areas of entering and verifying data, medical terminology, health insurance, and customer support
- Highly analytic thinker with demonstration talent for planning, initializing and implementing operational procedures and streaming complex word procedure
Timeline
Care Coordinator
Nuvia Dental Implant Center
01.2025 - Current
Customer Service Representative
AT&T
03.2024 - 12.2024
Eligibility Counselor
Maximus REMOTE
01.2023 - 02.2024
Customer Support Specialist
TTEC REMOTE
12.2021 - 12.2022
Front Desk Receptionist
Bell Dental
04.2017 - 11.2020
High School Diploma -
East St Louis Senior High