Open To Work
Jamesha Pierce
Shannon Rehabilitation Hospita
San Angelo,TX
Work Preference
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Open to workDesired Job Title
Data Entry ClerkCustomer Service RepresentativeQuality Control TechnicianHealthcare Customer Service RepresentativeWork Type
Part TimeContract WorkFull TimeLocation Preference
RemoteImportant To Me
Work from home optionSummary
Versatile and experienced quality and risk management leader, strongly focused on customer service improvement. Experience in nursing support, staffing coordination, administration, and quality management. Brings strong computer proficiency, problem-solving, professional communication, and nursing informatics skills to improve workflow, documentation, and regulatory readiness.
10
Years of experience
Work History
Director of Quality and Risk Management
4 Years 5 Months- Directed quality improvement initiatives supporting compliance with Joint Commission and CMS standards.
- Monitored incident trends and implemented corrective actions to strengthen patient safety and care consistency.
- Coordinated chart audits to verify documentation accuracy, regulatory readiness, and rehabilitation outcomes.
- Led performance improvement meetings to review service gaps and refine departmental workflows.
- Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with Joint Commission and enhancing internal outcomes.
Administrative Assistant
2 Years 7 Months- Coordinated calendars, meetings, and conference rooms for department leaders and clinical staff.
- Managed patient records, filing systems, and document distribution with strict confidentiality.
- Answered multi-line phones, routed inquiries, and resolved scheduling and administrative requests.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Nursing Administration Staffing Coordinator
1 Year 6 Months- Coordinated daily nursing schedules to align staff assignments with patient acuity and unit coverage needs.
- Monitored call-outs, vacancies, and shift changes to maintain consistent staffing across departments.
- Communicated staffing updates with nursing leadership to address coverage gaps and workflow priorities.
- Managed timekeeping records and resolved discrepancies to support accurate payroll processing.
- Ensured accuracy in data entry tasks, minimizing errors in official court records.
- Reduced errors in data entry by designing user-friendly interfaces for clinical applications.
- Answered and directed phone calls, filed documents, performed data entry and handled billing.
Rehabilitation Nursing Technician
1 Year 6 Months- Monitored vital signs and promptly reported changes in patient condition to nursing staff.
- Supported safe transfers, ambulation, and repositioning using proper body mechanics and mobility aids.
- Assisted patients with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Documented patient care activities accurately in electronic records and handoff communications.
- Collaborated with nurses and therapists to reinforce individualized rehabilitation plans.
- Maintained accurate documentation of patient progress, enabling informed decision-making about treatment planning and adjustments.
- Provided compassionate care to patients with complex medical conditions, promoting comfort and healing.
- Documented patient information and care activities in electronic health record.
Education
Associate of Arts - Paralegal Studies
Skills
Quality improvement
Nursing informatics
Data accuracy
Computer proficiency
Problem-solving
Professional communication
Customer service
Accomplishments
Implemented several process measures; helped decrease hospitals fall rate to one off the lowest in the company(top in the region); partnered with leaders to improve patient satisfaction scores and has proved excellent knowledge in day to day responsibilities.
Timeline
Director of Quality and Risk Management
Shannon Rehabilitation Hospita
05.2022 - Current
Administrative Assistant
Shannon Rehabilitation Hospital
10.2019 - 05.2022
Nursing Administration Staffing Coordinator
South Plains Rehabilitation Hospital
04.2018 - 10.2019
Rehabilitation Nursing Technician
Encompass Health Rehabilitation Hospital
10.2016 - 04.2018
Midland College
Associate of Arts from Paralegal Studies