Jamesha Pollard
New Orleans,United States
Summary
Professional Bartender/Cocktail Server with over 20 years experience working in restaurants, nightclubs, bars and luxury hotels. Extensive knowledge in cocktails, spirits, wine and beer. Ability to work under pressure in high volume settings and problem solve with empathy, compassion, and understanding. A true team player ready and willing to train and assist coworkers. Possession of strong customer service skills, committed to providing an unforgettable guest experience
Overview
10
10
years of professional experience
Work History
Cocktail Server
Four Seasons Hotel
05.2021 - Current
- Effectively anticipate and accommodate guests needs and provide them with enjoyable experience exceeding their expectations
- Strong knowledge and application of Forbes standards
- Memorize menu items and descriptions in order to make recommendations to guests preference
- Strong ability to work under pressure while prioritizing, multi-tasking and staying organized
- Handle cash, credit and other payment methods accurately
- Perform opening and end of shift duties, and maintain clean/organized work stations throughout shift.
Cocktail Server
Harrahs Casino
08.2014 - 03.2021
- Provided fast, courteous beverage service to casino guests
- Maintained cleanliness of designated work area and bar, keeping station stocked
- Stayed informed of changing promotional beverages, events and services throughout casino
- Trained new hire cocktails servers and act as role model upholding Harrah’s standards
- Assisted manager with daily floor plan and planning activities for beverage team
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Bartender
- Prepared ordered drinks with proper portions and ingredients for cocktail servers and guests at retail bars
- Operated cash register, ringing proper amounts and giving correct change to guests/cocktail servers
- Accounted for cash bank, charge receipts and comps
- Stocked bar with liquor, glasses, supplies, paper goods and fruit
- Maintained cleanliness of bar and utensils.
Counter Manager
Jo Malone London/Dillards
03.2017 - 11.2019
- Plans, coordinates and executes events in order to drive sales and promote brand growth
- Leads and coaches team of Jo Malone Specialists to achieve sales goals
- Develops and executes strategies to achieve daily, monthly, and seasonal sales plans
- Provides each customer with authentic and unique service that educates, inspires, and wows
- Maintains visual and merchandise presentation of sales floor.
Education
Certificate of Completion in Mixology - Mixology
Midwest Bartenders School
Indianapolis, IN08.2016
Bachelors of Science - Health Sciences/Public Health
Ball State University
Muncie, IN05.2003
Skills
- Exceptional Customer Service
- Prioritizing and Multitasking
- Strong oral and written communication skills
- Memorization and product knowledge
- Adaptability
- Operation of POS systems
- Tips and ServSafe certified
Timeline
Cocktail Server
Four Seasons Hotel
05.2021 - Current
Counter Manager
Jo Malone London/Dillards
03.2017 - 11.2019
Cocktail Server
Harrahs Casino
08.2014 - 03.2021
Bartender
Certificate of Completion in Mixology - Mixology
Midwest Bartenders School
Bachelors of Science - Health Sciences/Public Health
Ball State University