Jamesha Riggs
Healthcare Customer Service Professional
Philadelphia,PA
Summary
Compassionate and knowledgeable healthcare professional with 5+ years of customer and client service experience in the Retail and Healthcare industries. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialized in high quality results and problem resolution. Articulate, energetic and results-oriented with exemplary passion for developing skills, working independently and helping others.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Nursing Clinical Support Specialist
Coram CVS Specialty Infusion Services
Malvern, PA
08.2021 - Current
- Use logistical skills to schedule patients for in home infusion nursing visits and infusion suite nursing visits.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Perform data entry in Microsoft Excel and HomeCare360 to track patient referral progress.
- Confer with nurse managers, sales teams and pharmacy teams to develop plan of care for new home infusion patients in timely manner.
- Communicate medical needs for patient visits to nurse case managers and home health agencies.
- Support clinical staff by providing patient clinical documentation and expertly handling administrative needs.
- Establish and maintain courteous and effective working relationships.
- Utilize knowledge of health insurance plans to complete nursing service agreements and necessary documentation for services.
- Effectively utilize multiple systems and displays to complete daily tasks as assigned.
Personal Shopper
Shipt Inc
Delaware County, PA
02.2021 - 04.2022
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Established and maintained strong communication with over 25 customers weekly to fulfill customer orders according to specific needs and inventory availability.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Conducted light bookkeeping.
- Maintained high satisfaction rating of 4.9 of 5 stars by completing orders quickly and making selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Managed scheduling and logistics for customer orders.
Client Support Associate
Pathfinders Inc.
Remote, PA
12.2020 - 06.2021
- Received inbound phone referrals from clients to create new worker compensation cases accurately according to company policies and procedures.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Conducted web-based research to locate healthcare providers for clients based on specific medical needs and provider preferences.
- Initiated communication via phone calls and email to confirm contact and scheduling information for healthcare providers.
- Conveyed results of provider searches to clients and designated healthcare team members.
Emergency Medical Technician/EMSVO
Keystone Quality Transport
Springfield, PA
03.2019 - 12.2020
- Provided Basic Life Support care in both pre-hospital and inter-facility settings.
- Maintained calmness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with patients, coworkers and local hospital staff to facilitate efficient patient care.
- Maintained compliance with all applicable protocols for emergency treatment and transportation as per company policy, state, and national regulations.
- Submitted all patient care reports and supporting documentation in timely and efficient manner while maintaining HIPPA standards.
- Safely operated and maintained assigned emergency vehicles and equipment in accordance with all applicable laws and regulations.
Emergency Medical Technician
Mobile Medical Corp
Philadelphia, PA
01.2019 - 07.2019
- Communicated with patients about pain, comfort and needs during preliminary medical care.
- Administered Intramuscular injections (Tetanus, Epinephrine).
- Conducted new employee safety orientation and training.
- Administered and collected samples for 10-panel Drug Tests and Breathalyzers per company policy.
Security Ambassador/Security Console
Allied Universal
Philadelphia, PA
04.2017 - 01.2019
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Worked with manager and supervisor to plan and coordinate staff schedules.
- Generated and maintained badges for all approved employees.
- Maintained detailed logs of events, equipment, and visitors during shift.
- Communicated via phone, mobile messages and emails with management, employees, and clients.
Print and Marketing Associate
Staples Office Store
Philadelphia, PA
12.2015 - 08.2018
- Actively communicated with customers to provide copy and print products that best suited their needs while ensuring orders were received in timely manner.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Completed complex customer orders accurately and within quoted timeframe.
- Provided exceptional customer service by incorporating product and service knowledge to meet customer needs.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
Certificate - Emergency Medical Technology
All State Career School
Essington, PA 05.2018 - 11.2018
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA 01.2014 - 08.2016
High School Diploma -
Motivation High School
Philadelphia, PA 09.2008 - 06.2012
Skills
Written and oral communication
Analytical skills
Data Entry
Direct Patient Care
First Aid and CPR
MS Office
Medical terminology
Good Telephone Etiquette
Organization and Time Management
Scheduling proficiency
Customer service and support
Administrative support
Critical Thinking
Problem-Solving