Ja'Mesha Tate

• Managed customer inquiries and provided tailored reservation solutions to enhance client satisfaction.
• Utilized reservation software to process bookings accurately and efficiently, minimizing errors.
• Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
• Managed reservation systems to optimize room bookings and guest experiences.
• Coordinated with front desk staff to ensure seamless check-in and check-out processes.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Handled billing information over phone.
• Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.

IHG Social Society Company Member :

• IHG Company Social Society
• Designed creative event themes and experiences, enhancing attendee engagement and satisfaction levels.

• Managed daily cleaning operations, ensuring high standards of cleanliness and guest satisfaction.
• Trained new staff on housekeeping protocols and efficient use of cleaning equipment.
• Implemented inventory control procedures for linens and cleaning supplies, reducing waste.
• Conducted thorough inspections of guest rooms, identifying areas for improvement in service delivery.
• Collaborated with maintenance team to address facility issues promptly and enhance guest experience.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

• Operated industrial washing machines and dryers to ensure optimal performance and cleanliness of linens.
• Sorted, folded, and distributed clean laundry adhering to quality standards and client specifications.
• Maintained inventory of cleaning supplies and linens, ensuring availability for daily operations.
• Trained new staff on equipment usage, safety protocols, and efficient laundry practices.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
• Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.

• To understand operation of washing machines and dryers.
• Washing and drying all dirty linens towels rags etc. as directed by management.
• Cleaning dryer filter daily and maintained all equipment as trained.
• Fold linens/towels and stock linen carts as required.
• Removed and sorted dirty linens and towels from laundry carts.
• Kept laundry carts clean and free of debris.
• Stocked all linen closets throughout the hotel.
• Thoroughly cleaned and restocked the required number of guest rooms per shift.
• Completed all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
• Removed all trash and dirty linen from guest rooms.
• Performed other tasks/jobs as assigned by the supervisors.
• Disassembled furniture or items in the guest room to conduct deep cleaning.

• To understand operation of washing machines and dryers.
• Washing and drying all dirty linens towels rags etc. as directed by management.
• Cleaning dryer filter daily and maintained all equipment as trained.
• Fold linens/towels and stock linen carts as required.
• Removed and sorted dirty linens and towels from laundry carts.
• Kept laundry carts clean and free of debris.
• Stocked all linen closets throughout the hotel.
• Thoroughly cleaned and restocked the required number of guest rooms per shift.
• Completed all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
• Removed all trash and dirty linen from guest rooms.
• Performed other tasks/jobs as assigned by the supervisors.
• Disassembled furniture or items in the guest room to conduct deep cleaning.

• Recruit volunteers and participants.
• Advertise and promote for class enrollment.
• Launched and manage a social media page for programming.
• Plan and implement lessons.
• Designed innovative dance routines for diverse performances, enhancing overall audience engagement.
• Collaborated with performers to refine choreography, ensuring synchronization and artistic expression.
• Conducted workshops for aspiring dancers, fostering skill development and creativity.
• Designed and implemented engaging lesson plans for diverse skill levels.
• Planned routines for recitals and performances.
• Managed performance schedules, ensuring smooth execution of events and showcases.
• Established partnerships with local businesses to expand promotional reach and impact.
• Analyzed market trends and consumer insights to optimize marketing efforts and target key demographics.
• Developed engaging social media content strategies to enhance brand visibility and audience engagement.

• Helped with beautifying the local community including landscaping, planting gardens and painting houses
• Coordinating fundraising events (car washes & flea markets etc.)
• Facilitated community engagement initiatives, enhancing resident participation and connection.
• Coordinated events and workshops, fostering collaboration among diverse groups.
• Led volunteer recruitment efforts, increasing the number of active participants in programs.

• Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
• Stocked products and merchandise recovery.
• Carried out routine cleaning duties
• Processed customer transactions efficiently using point-of-sale systems.
• Managed cash register operations, ensuring accurate cash handling and reconciliation.

• Janitorial work including dusting, polishing, vacuuming, mopping, room tidying and sweeping.
• Responsible for opening and closing the church.
• Setting up for church events.
• Maintained cleanliness and sanitation of church facilities, ensuring a welcoming environment for congregants.
• Trained and mentored new cleaning staff on best practices and safety protocols for optimal performance.
• Collaborated with church administration to develop cleaning strategies that align with community events and services.