Jamesha Walker
Cordova,TN
Summary
Proven professional with a strong background in customer service and attention to detail, notably at The Memphian Hotel. Excelled in enhancing guest satisfaction and streamlining check-in processes. Skilled in time management and listening, I significantly improved operational efficiency and customer experience at Graceland and Gallaway Health And Rehab.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Memphian Hotel
09.2022 - Current
- Managed check-in and check-out processes , ensuring a smooth and welcoming experience for guests.
- Handled payment processing, provided accurate billing, and issued any changes.
- Addressed guest's inquiries and resolved issues promptly to maintain high customer satisfaction.
- Coordinated with housekeeping and maintenance to ensure guest needs were met.
Ticket Office Agent
Graceland
05.2021 - 10.2022
- Provided exceptional customer service by assisting visitors with ticket purchases and information about tours.
- Handled cash and electronic payments, ensuring accurate transactions.
- Assisted in managing crowd flow and maintaining a welcoming environment.
Nursing Assistant
Gallaway Health And Rehab
02.2020 - 09.2021
- Provided compassionate care and assistance to residents, ensuring their comfort and well-being.
- Assisted with daily living activities, including meat preparation and hygiene support.
- Maintained a clean and safe environment for residents and staff.
Education
Bachelor of Arts - Hospitality
University of Memphis
Memphis, TN05-2025
High School Diploma -
Haywood High School
Brownsville, TN05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
- Guest Services Gold, American Hotel and Lodging Educational Institute, 2022
- Certified Front Desk Represenative, 2024
- Certified Guest Attendant, 2024
- Certification Hotel Industry Analytics, 2024
Timeline
Front Desk Receptionist
The Memphian Hotel
09.2022 - Current
Ticket Office Agent
Graceland
05.2021 - 10.2022
Nursing Assistant
Gallaway Health And Rehab
02.2020 - 09.2021
Bachelor of Arts - Hospitality
University of Memphis
High School Diploma -
Haywood High School
Similar Profiles
Jamesha WalkerJamesha Walker
Front Desk Agent at The Memphian HotelFront Desk Agent at The Memphian Hotel
Celia SnyderCelia Snyder
Server at The Memphian HotelServer at The Memphian Hotel
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Sara AlmoazenSara Almoazen
Research Intern at St Jude Children's Research HospitalResearch Intern at St Jude Children's Research Hospital
Lenerika Nolan JacksonLenerika Nolan Jackson
Patient Care Coordinator at Regional One Health Medical CenterPatient Care Coordinator at Regional One Health Medical Center