Jamesha Walker
Cordova,Tennessee
Summary
Dynamic professional with a proven track record at The Memphian Hotel, excelling in customer service and problem-solving. Enhanced team performance by training new staff and resolving guest issues promptly. Proficient in cash handling and active learning, consistently improving service quality and guest satisfaction.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Memphian Hotel
09.2022 - 07.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted with billing processes, ensuring accuracy in guest charges and payments.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Monitored lobby activities to ensure a welcoming environment for guests and visitors.
Ticket Agent
Graceland
05.2021 - 10.2022
- Processed ticket sales and reservations efficiently through computerized systems.
- Assisted customers with inquiries, ensuring accurate information and timely responses.
- Coordinated with staff to manage peak traffic periods effectively, enhancing service delivery.
- Resolved customer complaints professionally, improving overall satisfaction rates.
Success Coach
Peer Power Foundation
08.2021 - 08.2022
- Provided academic tutoring and mentorship to high school students in core subjects such as math and English.
- Supported students with homework, test preparation, and study skills to improve performance and confidence.
- Collaborated with classroom teachers to align tutoring strategies with curriculum goals.
- Built strong relationships with students to encourage academic and personal growth.
Nursing Assistant
Gallaway Health And Rehab
02.2020 - 09.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Provided emotional support and companionship to patients, enhancing overall care experience.
- Maintained cleanliness of patient environments to uphold health standards and prevent infection.
Education
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Memphis, TN05-2025
High School Diploma -
Haywood High School
Brownsville, TN05-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Active learning
- Conflict management
Certification
- Guest Services Gold, American Hotel and Lodging Educational Institute, 2022
- Certified Front Desk Representative, 2024
- Certified Guest Attendant, 2024
- certification Hotel Industry Analytics, 2024
Timeline
Front Desk Agent
The Memphian Hotel
09.2022 - 07.2025
Success Coach
Peer Power Foundation
08.2021 - 08.2022
Ticket Agent
Graceland
05.2021 - 10.2022
Nursing Assistant
Gallaway Health And Rehab
02.2020 - 09.2021
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
High School Diploma -
Haywood High School
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