James Henderson
Customer Success Manager
Nashville,TN
Summary
Collaborative leader with a track record of dedicated partnership with internal and external stakeholders to promote an engaged, empowering work environment. My strength is in building and maintaining relationships in a diverse range of dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
EnableComp
11.2021 - Current
- Responsible for all client communication which includes, daily interactions, internal and external meetings, ownership of client requests, documenting customer specific processes, and monitoring of client collections and metrics
- Interface between the customer and internal teams to provide feedback about usage of our product, any challenges that arise, and to celebrate our collective wins
- Responsible for the outreach, engagement, relationship, and retention of existing clients
- Ensure appropriate client contacts and internal leadership are informed of any company or client obstacles preventing proper servicing of our customers
- Determine, monitor, and communicate key performance indicators to our clients.
Senior Revenue Specialist
EnableComp
11.2017 - 11.2021
- Analyze and evaluate worker's compensation claim payments utilizing state fee schedules & PPO contracts
- Submit appeals with all pertinent medical records, invoices, and other supporting documentation necessary for proper review and reimbursement
- Conduct timely telephone follow-up with insurance companies to confirm receipt, timely processing, and proper payment of claims
- Support teammates development and growth through training on state, jurisdictional, and governmental guidelines to ensure proper compliance
- Prepare and submit claim packets that include medical records, implant invoices, and other supporting documentation necessary for accurate processing.
Accounts Receivable Representative
Amsurg
01.2014 - 11.2017
- Follow-up on open balances listed on monthly accounts receivable and payer follow-up reports
- Review and update patient demographics and payer information as necessary for completion of claims payment
- Review credit balances for refund request form completion
- Generate correspondence to commercial & government insurance companies such as claims, appeals, and authorization requests.
Education
Bachelor of Science - COMMERCIAL MUSIC
TENNESSEE STATE UNIVERSITY
Nashville, TNREGENT UNIVERSITY
Virginia Beach, VA05.2025
Skills
- Customer Retention Strategies
- Data Analysis
- Relationship Building
- Project Management
- Organization
- Communication
- Interdepartmental Collaboration
- Problem solving
- Client Onboarding
- Innovation
- Account Management
- Quality Control Standards
Timeline
Customer Success Manager
EnableComp
11.2021 - Current
Senior Revenue Specialist
EnableComp
11.2017 - 11.2021
Accounts Receivable Representative
Amsurg
01.2014 - 11.2017
Bachelor of Science - COMMERCIAL MUSIC
TENNESSEE STATE UNIVERSITY
REGENT UNIVERSITY