James Henry Bercu II
Citrus Heights,CA
Summary
Knowledgeable Notary Public with an honest reputation 16 years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team.
Overview
24
24
years of professional experience
Work History
Owner/Certified Notary Signing Agent
Self Employed
05.2007 - Current
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents for accuracy and correct signing before notarizing.
Licensed Insurance Agent
Health Markets
04.2011 - 10.2015
- Responded to customer calls swiftly to resolve issues and answer questions.
- Provided coverage option information to assist clients in protecting assets.
- Utilized CRM software to manage client relationships.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Designed presentations and marketing materials to promote insurance products.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Server
Elephant Bar
03.2007 - 02.2014
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Loan Officer
US Home Loans
03.2006 - 02.2007
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Loan Officer
Ameriquest Mortgage
03.2004 - 01.2006
- Developed systems to efficiently track loan documents and enhance accuracy.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed and implemented marketing campaigns to attract new customers.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Server Shift Leader
33rd Street Bistro
03.2003 - 01.2004
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Restaurant Manager
Black Angus Steak House
01.2002 - 02.2003
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed unique events and special promotions to drive sales.
Restaurant Manager
Tony Romas
01.1999 - 01.2002
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - General Studies
Sierra College
Rocklin, CASkills
- Customer Experience
- Schedule Preparation
- Special Projects
- Customer Care
- Administrative Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Insurance Agent
Health Markets
04.2011 - 10.2015
Owner/Certified Notary Signing Agent
Self Employed
05.2007 - Current
Server
Elephant Bar
03.2007 - 02.2014
Loan Officer
US Home Loans
03.2006 - 02.2007
Loan Officer
Ameriquest Mortgage
03.2004 - 01.2006
Server Shift Leader
33rd Street Bistro
03.2003 - 01.2004
Restaurant Manager
Black Angus Steak House
01.2002 - 02.2003
Restaurant Manager
Tony Romas
01.1999 - 01.2002
No Degree - General Studies
Sierra College
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