Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Meshia Moore

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Home Health Aid

Ashley's Care
06.2025 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Customer Service Representative

Prime Therapeutics
05.2024 - 03.2025
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Developed strong customer relationships and loyalty through effective communication.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Performed data entry tasks accurately and in a timely manner.

Customer Service Representative

United Health Care
10.2023 - 02.2024
  • Determined charges for services requested and arranged for billing.
  • Provided exceptional customer service to clients in fast-paced call center environment.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Logged details of customer service calls in computer system following correct protocols.

Sales Manager

Rue 21
01.2023 - 10.2023
  • Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Developed and implemented effective sales strategies to drive revenue growth.
  • Held daily check-ins with team members to set objectives and monitor progress.
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.

Sales Associate

metro by tmobile
03.2022 - 05.2023
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Greeted customers warmly and offered assistance.
  • Estimated quantity and cost of merchandise required to complete customers' projects.

Sales Associate

Journeys
11.2021 - 03.2023
  • Prepared sales slips and sales contracts.
  • Supported marketing initiatives by distributing promotional materials in store.
  • Answered questions regarding store and merchandise.
  • Tagged new merchandise for sale and updated signs.
  • Estimated cost of repair or alteration of merchandise.

Cashier

Dollar Tree
03.2021 - 03.2022
  • Helped customers locate merchandise and answered questions about products.
  • Provided product information and resolved concerns to assist customers.
  • Assisted customers with locating items throughout the store when needed.
  • Used POS system to complete purchases for customers.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

Server

Sonic
08.2019 - 06.2021
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Answered telephones to take reservations or to-go orders.
  • Analyzed system logs to detect potential issues proactively before they become serious problems.
  • Described ingredients and cooking methods to explain preparation of various food items.

Education

High School Diploma -

North Webster High
Springhill, LA
05-2020

Skills

  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Call center experience
  • Product Knowledge
  • Data Collection
  • Microsoft Excel
  • Scheduling
  • Paperwork processing
  • Care plan management

Timeline

Home Health Aid

Ashley's Care
06.2025 - Current

Customer Service Representative

Prime Therapeutics
05.2024 - 03.2025

Customer Service Representative

United Health Care
10.2023 - 02.2024

Sales Manager

Rue 21
01.2023 - 10.2023

Sales Associate

metro by tmobile
03.2022 - 05.2023

Sales Associate

Journeys
11.2021 - 03.2023

Cashier

Dollar Tree
03.2021 - 03.2022

Server

Sonic
08.2019 - 06.2021

High School Diploma -

North Webster High

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