Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMES I. GUTIERREZ

Bronx,NY

Summary

A team player with full understanding of the process of getting the job done and team needs. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking individual considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing Job awareness. Greatest strength is determination, which enables persistence through any project.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Water Treatment Technician

Boro Water Services
09.2022 - Current
  • Responsible for service, testing, sampling of heating systems
  • Inspect equipment or monitor operating conditions, meters, and gauges to determine load requirements and detect malfunctions
  • Collect and test water samples, use test equipment and color analysis standards
  • Apply and manage chemicals needed to treat systems
  • Maintain, Repair, and Lubricate equipment, use hand tools and power tools
  • Provide and report any feedback of findings to Service Account Manager
  • Completed any required information on service orders.
  • Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime by 10%

HVAC Warehouse Assistant

Sid Harvey Industries, Inc
05.2022 - 09.2022
  • Consistently updated product knowledge through any available resources; know location of merchandise in warehouse
  • Accurately fill customer orders as needed by retrieving requested material
  • Accurately and safely load & unload trucks as needed
  • Check in and put away materials, verifying quantities and quality of received materials
  • Operate and perform forklift inspections as required.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Assisted with stock takes and cycle counts to promote accurate inventory processes

Overnight Doorman

Jordan Cooper Corp.
09.2020 - 04.2022
  • Secure luxury Condominium
  • Maintain log-in notes via computer
  • Diligently monitored security cameras for suspicious activity.
  • Assisting to carry out residents bag outside or inside; receiving packages from overnight carriers.
  • Maintain lobby in pristine conditions and keep trash empty.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries

Front Desk Concierge

On Guard Management
10.2019 - 08.2020
  • Monitor surveillance equipment to prevent unauthorized facility entry on regular basis.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answer any resident questions, and/or demanding problems as well as other suggestions.
  • Distribute mail and delivery to residents.
  • Provide assistance to Directors in management positions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system promptly and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by residents.
  • Maintained high level of professionalism and discretion when dealing with guests.

Penalty Processing Assistant

O.A.T.H
01.2019 - 08.2019
  • Accurately entered legal data to ensure information was forwarded.
  • Collaborated and communicated with internal/ external parties daily via phone calls, emails, and mail.
  • Addressed public inquiries, solving problems and providing proper information to the public.
  • Researched and assisted community members with public inquiries.
  • Receive, open, sort, organize, distribute and file various digital & paper records.
  • Maintain office systems, schedules, calendars, and arrange and confirm transactions.
  • Operated general office equipment and managed office space organization.
  • Take over Senior staff member tasks when needed.
  • Act as Liaison to help with computer issues with I.T Department.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Monitored and reported on process performance to verify compliance with established standards.

Sports Activity Specialist and General Laborer

MMCC
05.2016 - 01.2019
  • Plan, organize and lead activities for groups or recreation centers.
  • Explain the rules of the activities and instruct participants at a variety of skill levels.
  • Enforce safety rules to prevent injury.
  • Modify activities to suit the needs of specific groups, such as seniors
  • Administer basic first aid if needed.
  • Organize and set up the equipment that is used in recreational activities.
  • Teach activity participants about the local environment, such as area wildlife.
  • Promoted site safety by handling equipment, chemicals and materials properly and with caution.
  • Built positive relationships with students through active listening and effective teaching skills.
  • Assisted team members with tasks that require group effort.
  • Maintained and ordered supplies for activities.

Health Associate

The Vitamin Shoppe
11.2014 - 10.2015
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Used product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them
  • Maintained professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embraces diversity
  • Collaborated with Store team to understand, support and achieve established sales goals and objectives
  • Participated in donation drives identified by the Customer Support Center
  • Performed regular maintenance; clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team
  • Assisted in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.

Seasonal Stock Associate

ABC Carpet & Home
01.2014 - 11.2014
  • Maintained well-stocked cashier lanes and store shelves to promote strong sales.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Stocked and replenished merchandise according to store merchandising layouts
  • Managed timely and effective replacement of damaged or missing products.
  • Accepted delivered packages, verified products and checked delivery totals.
  • Removed all debris and packaging from boxes and disposed of in the proper manner.
  • Maintained effective team member communication.
  • Consistently lifted materials of various weights.

Education

HVAC Installation And Repair

Faraday Careers Center
The Bronx, NY
03.2022

High School Diploma -

Alfred E. Smith HS
Bronx, NY
06.2013

Skills

  • Bilingual Customer Service
  • Multitasking Abilities
  • Clerical Support Assistance
  • System Monitoring
  • Potable Water Expertise
  • Current Good Manufacturing Practices (CGMP)
  • Time Management
  • Active Listening
  • Complex Problem-Solving
  • Staff Training
  • Customer Service and Assistance
  • Electronic Information Systems
  • Account Management
  • Office Supplies and Inventory
  • Tech Support
  • Interpersonal Communication
  • Maintenance and Repair
  • Dependable and Responsible
  • Attention to Detail
  • Problem-Solving
  • Certified Forklift Operation
  • Commercial Vehicle Operation
  • Utilization Reporting
  • Operations Support
  • Efficient Data Entry
  • Equipment Maintenance

Certification

  • HVAC Certification
  • EPA 608 Universal Certification
  • OSHA 30-Card Certification
  • Certified Forklift Operator
  • Building Maintenance and Reliability Technician

Timeline

Water Treatment Technician

Boro Water Services
09.2022 - Current

HVAC Warehouse Assistant

Sid Harvey Industries, Inc
05.2022 - 09.2022

Overnight Doorman

Jordan Cooper Corp.
09.2020 - 04.2022

Front Desk Concierge

On Guard Management
10.2019 - 08.2020

Penalty Processing Assistant

O.A.T.H
01.2019 - 08.2019

Sports Activity Specialist and General Laborer

MMCC
05.2016 - 01.2019

Health Associate

The Vitamin Shoppe
11.2014 - 10.2015

Seasonal Stock Associate

ABC Carpet & Home
01.2014 - 11.2014

HVAC Installation And Repair

Faraday Careers Center

High School Diploma -

Alfred E. Smith HS

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JAMES I. GUTIERREZ