Jamesia Bennett
Madison,MS
Summary
Dynamic Customer Account Executive with a strong focus on customer relationship management, data analysis, and conflict resolution. Proven ability to enhance customer satisfaction and retention through effective communication and tailored solutions.
Overview
25
25
years of professional experience
Work History
Customer Account Executive
Comcast
Jackson, MS
12.2010 - 01.2025
- Maintained accurate records of all customer interactions.
- Managed customer accounts and resolved inquiries efficiently.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Developed strong relationships with clients through effective communication skills.
- Provided product knowledge to customers during interactions.
- Supported sales efforts by identifying customer needs and preferences.
- Participated in training sessions to enhance product and service knowledge.
Dietary Specialist
University Of Mississip Center
Jackson, Mississippi
09.2009 - 09.2010
- Developed personalized dietary plans for diverse patient populations.
- Conducted regular menu reviews to ensure compliance with dietary guidelines.
- Assisted in training staff on food safety and nutrition best practices.
- Monitored inventory levels of dietary supplies and coordinated orders.
- Analyzed patient feedback to improve meal satisfaction and quality.
- Maintained accurate records of patient dietary intake using specialized software programs.
- Ordered supplies necessary for the preparation of meals according to established guidelines.
- Recorded observations during mealtimes in order to assess compliance with prescribed diets.
Guest Service Representative
Hampton Inn By Hilton
Jackson, MS
11.2008 - 01.2010
- Greeted guests warmly and promptly upon arrival at the hotel.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed guest inquiries and resolved issues in a timely manner.
- Provided detailed information about hotel services and local attractions.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Handled payments and billing inquiries accurately at the front desk.
- Supported team members during busy periods to enhance guest experience.
- Resolved guest complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Logistics Administrative Assistant
Averitt Express
Jackson, MS
01.2005 - 08.2008
- Managed shipping schedules for timely delivery of freight services.
- Coordinated communication between drivers and warehouse staff for efficient operations.
- Assisted in processing customer orders using company software systems.
- Organized documentation for compliance with industry regulations.
- Streamlined filing systems to enhance document retrieval efficiency.
- Processed invoices, purchase orders and other documents related to logistics operations.
- Created shipping labels with accurate weight and size information for outbound packages.
- Reviewed customs clearance paperwork for accuracy prior to filing with appropriate agencies.
- Coordinated and maintained daily shipment schedules, ensuring timely delivery of goods.
Medical Receptionist
M E A
Jackson, MS
02.2002 - 12.2004
- Greeted patients and visitors warmly upon arrival at medical facility.
- Scheduled appointments and managed the clinic's daily calendar efficiently.
- Verified patient insurance information and processed necessary documentation.
- Handled incoming calls, responding to inquiries and directing to appropriate staff.
- Maintained a clean and organized reception area for optimal patient experience.
- Coordinated with medical staff to ensure smooth patient flow throughout the day.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Receptionist Administrator
Triumph Academy
Jackson, MS
06.2000 - 12.2002
- Managed front desk operations and greeted visitors warmly.
- Coordinated appointments and maintained scheduling for staff and clients.
- Answered phone calls and directed inquiries to appropriate personnel.
- Processed incoming and outgoing mail efficiently and accurately.
- Supported staff with administrative tasks, ensuring smooth office function.
- Assisted in preparation of materials for meetings and events at the academy.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
Education
High School Diploma -
ForestHill High School
Jackson MS05-2000
Skills
- Customer relationship management
- Data analysis
- Conflict resolution
- Customer retention strategies
- Effective communication
- Problem solving
- Relationship building
References
References available upon request.
Affiliations
Slim house- Youth support, Stewpot community services-After School youth programs
Timeline
Customer Account Executive
Comcast
12.2010 - 01.2025
Dietary Specialist
University Of Mississip Center
09.2009 - 09.2010
Guest Service Representative
Hampton Inn By Hilton
11.2008 - 01.2010
Logistics Administrative Assistant
Averitt Express
01.2005 - 08.2008
Medical Receptionist
M E A
02.2002 - 12.2004
Receptionist Administrator
Triumph Academy
06.2000 - 12.2002
High School Diploma -
ForestHill High School