Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamesia Johnson

Ft. Pierce,FL

Summary

Highly-motivated employee with desire to take on new challenges with the ability to learn quick. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Dietary Aide

Sandgate senior rehab facility
Ft. Pierce, FL
07.2023 - 04.2025
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Ensured that all food was prepared according to established health standards.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Maintained a safe working environment by following all safety protocols.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Set up trays and food service carts to deliver food to residents.
  • Assisted patients along meals refilling drinks and getting extra condiments.

Customer Service Representative

Teleperformance
Ft. Pierce, FL
01.2021 - 07.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted available products and services to customers during service, account management and order calls.

Call Center Representative

Ivox Solutions
Port Saint Lucie, FL
03.2020 - 05.2023
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Collected deposits or payments and arranged for billing.

Education

High School Diploma -

Fort Pierce Central High School
Ft. Pierce, FL
05-2020

Skills

  • Teamwork and collaboration
  • Problem-solving aptitude
  • Relationship building
  • Attention to detail
  • Analytical thinking
  • Time management

Timeline

Dietary Aide

Sandgate senior rehab facility
07.2023 - 04.2025

Customer Service Representative

Teleperformance
01.2021 - 07.2023

Call Center Representative

Ivox Solutions
03.2020 - 05.2023

High School Diploma -

Fort Pierce Central High School

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