Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamesia Smith

Pompano,FL

Summary

Self-motivated and dedicated individual seeking a position in a medical facility where I can continue to develop and enhance my skills and knowledge in the medical field.

Overview

13
13
years of professional experience

Work History

Shift Manager

McDonalds
Pompano, FL
01.2015 - Current
  • Consistently provided exemplary customer support
  • Enhanced efficiency in handling cash transactions
  • Played a key role in enhancing customer experiences at the drive-thru
  • Supported staff by efficiently taking food orders
  • Promoted a sanitary and secure environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Inspected work areas regularly for cleanliness and organization standards.

Medical Assistant Externship

Berman Family Chiropractic
Tamarac, FL
01.2014 - 01.2015
  • Completed 180hrs of training
  • Assist doctor with patients and medical staff with administrative duties.
  • Prepared examination and treatment rooms, and medical records for patient visits.
  • Assist with setting up equipment for patients.
  • Scheduled and confirmed patient appointments
  • Performed patient assessments, including recording vital signs and obtaining height and weight measurements
  • Validated patient's insurance coverage
  • Maintained a welcoming atmosphere by promptly greeting patients and addressing their concerns
  • Ensured comprehensive reporting of all matters requiring attention to the doctor.
  • Streamlined the process of updating and managing electronic medical records
  • Contributed to the expansion of professional networks.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Telemarketer

VFS
Pompano, FL
01.2013 - 01.2014
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Maintained up-to-date knowledge of company products and services.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Created reports detailing telemarketing activities and results.
  • Identified potential customers through cold calling and database research.
  • Greeted customers in a friendly, professional manner on the phone.
  • Assisted in developing new business prospects by following up on leads generated from various sources.

Crew Member

Quiznos
Pompano Beach, FL
01.2012 - 01.2013
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained an organized work area to ensure efficient operations.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Adhered to health department regulations regarding food handling procedures.

Education

Medical Assistant Technician -

Florida Career College- Lauderdale Lakes
01.2015

Skills

  • Excellent Customer Service
  • Front\Back Office Duties
  • Patient-focused Care
  • Phlebotomy/Urinalysis
  • EKG
  • Vital Signs
  • CPR
  • Data Entry
  • Vein Puncture
  • OSHA/HIPPA Knowledge
  • Medical Terminology
  • Injections
  • MS Office/Internet
  • General Office Duties

Timeline

Shift Manager

McDonalds
01.2015 - Current

Medical Assistant Externship

Berman Family Chiropractic
01.2014 - 01.2015

Telemarketer

VFS
01.2013 - 01.2014

Crew Member

Quiznos
01.2012 - 01.2013

Medical Assistant Technician -

Florida Career College- Lauderdale Lakes

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Jamesia Smith