JAMESIA SWANSON
O’ Fallon,MO
Summary
Quality Assurance Specialist with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in developing and implementing training and processes. Dedicated to analyzing and resolving defects. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. A goal to highlight technical expertise and adaptable in variety of settings with a passion for leaning new skills.
Overview
5
5
years of professional experience
Work History
Quality Assurance Team Lead
Scale AI
02.2021 - Current
- QA team lead that works under a federal contract through DOD that labels machine learning data.
- Communicated directly with other QA teams to resolve user-reported problems and questions.
- Coached and motivated 10-person team to develop competencies through rapidly chaining environment using a variety of software to assess quality
- Established new and improved QA and team processes by developing test processes, trainings and assigning and executing learning courses.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Met and exceeded weekly personal and team SLA goals in accordance with Queue Manager.
- Work cross-functionally with Operation Manager and Engineering to document and troubleshoot software issues while suggesting improvements in quality for the overall tasking process.
Receptionist
America's Best Contact And Eyeglasses
10.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, updated client records, and researched information in the SDS system.
- Provided clerical support by scanning, editing and verifying medical documents and insurance information for patients.
- Provided assistance with patients regarding eyeglass repair and adjustments.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding patients and company following HIPPA.
- Collected credit card and cash payments, processed transactions and updated relevant records.
Patient Care Technician
Barnes-Jewish Saint Peters Hospital
02.2020 - 07.2020
- Tasked to check patient vitals and collect medical samples, including bloodwork
- Documented and charted patient information on a strict schedule to maintain safety concerns
- Organization and filing of information collected into Epic System ensuring privacy policies and company standards were upheld.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained confidentiality of information regarding patient and hospital following HIPPA.
Customer Service Representative
University Of Missouri System
08.2018 - 05.2019
- Answered incoming calls and researched information in Pathway system to provide assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate person and department
- Maintained confidentiality of information regarding student and university following FERPA.
Education
Associate of Arts -
Saint Charles Community College
06.2020
High School Diploma -
Francis Howell Senior High School
06.2017
Skills
- Microsoft Excel/ Google Sheets
- Business Administration
- Business Operations Understanding
- SQL Understanding
- Data Collection & Assessment
- Data Analysis
- Data Labeling
- Quality Assurance
- Training Material Development
- Training Implementation
- Audit Processes
- Team Leadership
Timeline
Quality Assurance Team Lead
Scale AI
02.2021 - Current
Receptionist
America's Best Contact And Eyeglasses
10.2020 - 01.2021
Patient Care Technician
Barnes-Jewish Saint Peters Hospital
02.2020 - 07.2020
Customer Service Representative
University Of Missouri System
08.2018 - 05.2019
Associate of Arts -
Saint Charles Community College
High School Diploma -
Francis Howell Senior High School
Similar Profiles
Joanie MullinsJoanie Mullins
Que Manager at Scale AIQue Manager at Scale AI
MUHAMMET DOĞUKAN MUKANOĞLUMUHAMMET DOĞUKAN MUKANOĞLU
AI Analyst at Scale AIAI Analyst at Scale AI
Mohamed SalimMohamed Salim
Software Engineer at Scale AISoftware Engineer at Scale AI
Jhaidyn ReedJhaidyn Reed
Data Collection Specialist at Scale AIData Collection Specialist at Scale AI
John ByrneJohn Byrne
EMT-Basic at AbbottEMT-Basic at Abbott