James J. Leos III
Bridgeport,U.S.A.
Summary
A career in managment, requiring the utilization of my highly developed organizational,analytical, banking, customer oriented and interpersonal skills and leadership abilities, and able to work with people of all walks of life. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Sales Manager
Service Corporation International
Colerain, OH
10.2019 - 03.2025
- Supported sales team members to drive growth and development.
- Analyzed competitor strategies to gain an edge over them in the marketplace.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Customer Service
Comcast/ NBC Universal
Bridgeport, OH
06.1997 - 09.2019
- -Report management
- -Customer inq, / payments
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- -Safety consultant
- -Equipment inventory / testing
- -Focus group delegate
- -Quota management / routing
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Resolved customer service issues promptly and courteously.
Assistant Manager
United Bank
Wheeling, WV
06.1994 - 03.1997
- New accounts / customer consults
- Federal Reserve bank point of contact
- ATM facilitator
- Daily balancing
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
GED - Banking
American Institute of Banking
Wheeling, WV, U.S.A.12-1994
Bachelor of Arts - communications/business
Muskingum University
New Concord, OH, U.S.A.04-1993
High School Diploma - college prep
Linsly Military Institute
Wheeling, WV, U.S.A.05-1989
Skills
- Staff development
- Inventory control
- Change management
- Cross-functional team management
- Accounts payable/ receivable
- Cash handling
- Safety point of contact
- Multitasker
- Sales forecasting
- Team leadership
- Customer service
- Employee training
- Performance metrics
- Reliability
- Revenue generation
- Analytical skills
- SALESFORCE
Languages
Greek
Professional
Certification
- FCC radio license
Affiliations
- Serve on the Board of Directors as Vice President of the Greek Orthodox Church of Martins Ferry, OH
- Serve on the board of the Belmont Harrison & Monroe Counties Mental Health & Recovery Board
- Serve on the board of the Harmony House (child advocacy)
- former V.P. at Belmont County Animal Rescue League (BCARL)
- Special Olympics Volunteer
Timeline
General Sales Manager
Service Corporation International
10.2019 - 03.2025
Customer Service
Comcast/ NBC Universal
06.1997 - 09.2019
Assistant Manager
United Bank
06.1994 - 03.1997
GED - Banking
American Institute of Banking
Bachelor of Arts - communications/business
Muskingum University
High School Diploma - college prep
Linsly Military Institute
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