James (Jay) White

• Provide no-cost IT Technical Support to home users who do not have access to, or cannot afford, a Technician's services.
• Installation and operation of various home audio/visual (AV) and input/output (I/O) devices.
• Installation of Oracle VM VirtualBox, as well as the download of a Windows 10 ISO Image for user to utilize with Virtual Machine (VM).
• Provided dual-boot capability to user system with Windows 11 and Ubuntu 22.04 LTS, a Linux distribution.
• Command line formatting of USB drives from FAT32 to NTFS. User worked with Windows systems, large files, and requested folder/file encryption.
• Assisted user in set up of boot (BIOS/UEFI) password. Also provided education on BitLocker and BitLocker to Go.

Performed in this role as Instructor and IT Technical Support.

• Reset generic user accounts in computer lab of 32 functioning desktop systems between course cycles.
• Lead instruction for Microsoft Office Fundamentals course for adults, with class sizes of up to 22 students, teaching fundamental use of Microsoft Word, Excel, and Outlook for business purposes.
• Established position as project lead in initiative to provide instruction utilizing virtual reality (VR) equipment in classroom lab setting.
• Zoom account administration, providing technical support services for Zoom Room technologies across 6 classrooms and 3 conference rooms between 2 locations
• Responded to help requests, providing Tier 1 support for faculty and staff.
• Provided substitute instruction for IT Technical Support and Application Development courses.
• Provided assistance and support to online Cybersecurity students, to include monitoring attendance, answering lesson questions, and grading Business English papers on SIEM and DDoS.

• Point of contact for user support to Case Mix Review Portal, utilized by over 300 nursing homes and long-term care facilities in state of Minnesota, delivering support to train, educate and answer user questions.
• Assisted users who were locked out of accounts in creation, activation, and deactivation of accounts for nursing home and long-term care facility personnel, as well as unlocking and providing temporary passwords for users to access accounts.
• Provided input in meetings to update Case Mix Review Portal website for security, design, and functionality for end user friendliness/ease of use.
• Combined two separate pieces of instructional documentation on site use and standards into one comprehensive document, with updated organization branding and accessibility, tested with NVDA screen reader application.
• Collaborated with department managers to evaluate effectiveness of training initiatives, making adjustments and providing recommendations as needed to design customized training plans aligned with organizational goals and optimize results.

• Managed over 30 clients/customer calls from large and small businesses, providing guidance on how to apply for, access, and verify health, vision, and/or dental benefits.
• Informed clients/customers of differences between benefits packages and provided guidance on benefits terminology.
• Selected, and verified selection, of benefits for clients/customers that required assistance in electing benefits.

Performed this role in both clinical and line (Infantry) unit settings.

• Demonstrated ability to perform under pressure in dynamic scenarios, as team member and leader.
• Completed self-paced workplace leadership courses, and demonstrated capability to perform leader tasks when needed.
• Developed trainability and adaptability, individual work ethic and teamwork, utilized to maintain mission and combat readiness as part of unit
• Lead training for soldiers in combat life saver (CLS) skills, how to properly fill out documentation for clinical visits, and physical training exercises, in groups of up to 15 soldiers.