James Jean Louis
Miami Gardens,FL
Summary
Motivated and bilingual professional with extensive experience in communication, customer service, and education. Proven ability to adapt quickly, provide accurate information, and maintain a high standard of instruction. A reliable and enthusiastic team player with a commitment to student progress.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Education
06.2020 - 04.2022
- Assumed full classroom responsibilities during teacher's short-term leave
- Maintained high-quality instruction with accuracy and professionalism
- Adapted quickly to varying classroom environments and student needs
- Utilized strong communication skills to engage and support students effectively.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Assigned, explained and graded homework
- Researched and selected age-appropriate materials and resources for classroom instruction
Tracer Favorite Healthcare Staffing
06.2020 - 04.2022
- Conducted interviews with traced contacts and assessed symptoms
- Provided regulated information on isolation and quarantine procedures
- Collaborated with local authorities to support isolation and quarantine efforts
- Monitored symptoms and maintained ongoing virtual communication
- Demonstrated compliance with health regulations and personal information protection.
Ridesharing Driver Uber Technologies Inc
10.2015 - 03.2020
- Exhibited strong customer service skills while driving and interacting with passengers
- Adapted to different routes and passenger needs, ensuring a safe and comfortable ride.
Communication Technician
Dish Network
12.2008 - 10.2015
- Installed and maintained satellite, cable, and phone systems
- Responded effectively to service calls and troubleshooted technical issues.
Education
MBA - Business Administration
St. Thomas University
Miami, FLBachelor's Degree - undefined
Florida International University
Miami, FL12.2021
Associate Degree - undefined
Broward College
Davie, FL05.2018
Associate Degree - Pharmacy Technician
Beacon Career Institute
Miami, FL04.1997
Skills
- Excellent communication skills, with positive and confident approach
- Proficient in working both independently and as part of a team
- Customer service oriented, ensuring student satisfaction and academic progress
- Certified Contact Tracer with experience in assessing symptoms and monitoring individuals
- Skilled in using CRM software for accurate information collection and record keeping
- Ability to cope with rejection and maintain resilience
- COMPUTER SKILLS
- Windows XP, MS Office, PowerPoint, Excel, Project, Database
Certification
COVID-19 Contact Tracing Johns Hopkins University
Emergency Management Institute FEMA Training Certification
Licensed Pharmacy Technician
Timeline
Substitute Teacher
Kelly Education
06.2020 - 04.2022
Tracer Favorite Healthcare Staffing
06.2020 - 04.2022
Ridesharing Driver Uber Technologies Inc
10.2015 - 03.2020
Communication Technician
Dish Network
12.2008 - 10.2015
MBA - Business Administration
St. Thomas University
Bachelor's Degree - undefined
Florida International University
Associate Degree - undefined
Broward College
Associate Degree - Pharmacy Technician
Beacon Career Institute
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