James "Jim" Armstrong

As an Independent Contractor in the role of Customer Service Representative (Remote), I deliver outstanding customer service support to Carnival Cruise Lines via the Arise platform. I manage inquiries, address issues, and foster customer satisfaction in a virtual work setting, showcasing effective communication and problem-solving skills while complying with established service level agreements.

Over the past nine months, since March, I have advanced within the organization to achieve certifications in Advanced Access, Group Sales and Service, and Quality Assurance. In my current role, I am responsible for reviewing and providing coaching for more than 30 agents in customer service skills and readiness.

Enhanced executive efficiency by effectively managing and prioritizing the President's daily schedule, appointments, and travel arrangements. Maintained strict confidentiality in all aspects of executive support by handling sensitive information with discretion. Assisted in the onboarding process for new executive team members and staff, ensuring a smooth transition for all involved. Facilitated clear communication between the President, staff, and key stakeholders, guaranteeing timely responses to emails and phone calls.